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Smartstrip Question

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maraxle:
Yeah, I have some that seem to take forever to shut off.  Overall, I'm disappointed in the performance of the Smartstrips and am looking for a different solution in future cabinets (once my overstock of these is gone).

daeven:
I had one that stopped functioning despite adjustments to the pot.  Smartstrip sent me a brand new one with a pre-paid shipping label to return the old one.  First-class customer service, if you ask me!

The replacement has worked flawlessly for months.

DYNAGOD:

--- Quote from: daeven on December 23, 2004, 10:57:23 am ---First-class customer service, if you ask me!


--- End quote ---

i disagree, they owe me money and have for some time..
they sent me the wrong powerstrip,a lesser model, then failed to pay me back the difference on my credit card.. when i call them i feel like im calling someones garage..
I bought my smartstrip like 3 months ago..despite calling them multiple times, and theyre assurance that "i was just looking at that" still no credithas been issued..
 i cant be bothered to pursue it.. but all i have to say on the matter is that they have piss poor customer service and essentially, stole from me..
I HATE THIEVES..

gnateye:
that stink that you happened. i too have had nothing but spectacular service from them, i had one of the older non adjustable models which they replaced with the newer one for free and paid for the shipping of both items. since i got the newer one i havent had any problems at all, works liek a charm.


if i was you i would be calling them every day until you got the resolution you wanted, but thats me. i dont let things drop that bother me.


Florp:

--- Quote from: daeven on December 23, 2004, 10:57:23 am ---I had one that stopped functioning despite adjustments to the pot.  Smartstrip sent me a brand new one with a pre-paid shipping label to return the old one.  First-class customer service, if you ask me!

The replacement has worked flawlessly for months.

--- End quote ---

Same experience here. The first one I got didn't work for beans, regardless of the pot settings. They sent me a replacement and pre-paid DHL shipping label; the replacement worked as advertised.

-Scott

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