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Happs customer service
crashwg:
I ordered a 3" translucent blue trackball from them a few weeks ago. Unfortunatly it came scratched so I contacted them via e-mail. I don't think it took more than a couple days for a response, but I can't remember for sure. I told them I didn't want to have to send back the whole thing just for a replacement of the ball, and they said that I could buy a replacement ball and when I recieve it to send back the scratched one in the same box, pre-paid, and they'd refund my purchase.
I was quite happy with the customer service, although at times hard to understand the e-mails, everything seems to be worked out and I'm expecting to have the replacement ball here in a day or two. Not that I can use it yet, due to the lack of opti-pac... :-\
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