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Problems with Paradise Arcade?

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fba:
Hey guys,

Just wanted to follow up on the outcome of this.   I called and left Susan a voice mail.   Within an hour I had an e-mail from her saying that she had put a new LED in the mail for me.   So, it seems that the advice was right on the nose.  Give them a call if things seem to slip through the cracks.

@armi0024 - Understandable.  I know a lot of people don't have the understanding of electronics to know when they screwed up something like that.   And it is perfectly reasonable for Paradise Arcade to not want to replace something that the customer screwed up.  Fortunately, I have done enough electronics to know that by default you want to use a resistor.  (Not that Paradise would know that.)  So I researched it before hooking it up.   When it didn't work, I spent a fair bit of time double checking everything to make sure that it couldn't have been something I did.  If I thought I had done something I would have e-mailed asking to buy a new LED.  (Again, not that Paradise knows I am that kind of person.)   But, I realize that in this day and age there are a huge number of people that are never at fault no matter what happens.   I try hard not to be one of those people.

I will also claim my failure in this adventure.   I probably should have picked up the phone before posting here.  After the first post came in suggesting I call, I felt stupid for not thinking of that myself.   :banghead:

Anyway, long story short, I am satisfied with the end result of this, and will order from them again when they have what I need.  I also expect a few friends will want to build a cabinet after playing with mine.  I won't have any issues telling them to order from Paradise.

armi0024:
Glad it worked out, and I may have the only byoac post from Kosrae now!

We actually do replace quite a bit of user error because we love this hobby and want to share. However, we try to avoid replacing things twice lol, enjoy!

sharpfork:
I've ordered from them a bunch of times with zero issue.

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