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XGaming Customer Support Concerns - anyone have a number of someone who cares?

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happyfunball:
yea well, like i said, Alan is probably just reading a script and has no interest or knowledge in the product other than what he's gleaned taking support calls. he's reading a packing list.
and he's a tool.

so was the cable in the bezel box?

Toadie:
It is  :banghead:

mamenewb100:
I bought the same monitor from XGaming and it didn't come with a power cable either. They shipped one to me after I told them it didn't come with the monitor. Took about a week but had a guy named Craig that was helpful for that simple task. Monitor has been wonderful after figuring out how to set it up right.



Vigo:
I understand your frustration, but to be honest, there is absolutely no such thing as a large operation for home arcade machine part suppliers. You either have a business making parts for commercial use, or you have a company that is only run by one or just a few people.

From what I understand, Xgaming is run by a couple university professors, and they have their students do company work on campus as part of the program. You probably were speaking with a college student who spends 6 hours a week online helping people. And at that, Xgaming probably has the most human hours available out of any operation that can go to customer service.

I'd personally try to just look back at this one and laugh and forget about it. Alan did communicate with you immediately to resolve the issue, which is already significant. And, although he was lacking in customer service, he was pretty darn funny about it. Sorry, I'm not trying to laugh at your headache, but the Lumbergh reference did get me rolling a bit.  :lol

thatpurplestuff:
When you open up a conversation with a snide comment like "I already asked you two questions how about you answer them?" you shouldn't be shocked when the person gives a little attitude back to you... especially when you hadn't even opened all of the boxes they sent you and were claiming they forgot things.

Pretty unprofessional of them, but you could have gotten your answer with a lot less stress if you hadn't come out of the gate with a chip on your shoulder (in my ever so humble opinion of course).

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