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North Coast Custom Arcades unresponsive?

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Damian:
Hey all. I am juuust getting started on my first build, and I'm super excited. Because I suck at woodworking, I have been planning on using North Coast Custom Arcades to get a custom quad panel made.

Unfortunately, I've been having a very hard time getting my questions answered. In the past two weeks, the only reply I've gotten via email was when I asked if they were still making cabinets. "Yes." As for other things -- like acrylic/plexi covering options, or top-mounting a minigrip, nothing but crickets. I also noticed that their website still mentions a New Year's Day special.

So...has anyone done business with these guys recently? Are they on their way out of business, or are they always just very slow to reply to emails maybe?

Damian

Fursphere:
I've always wondered if it was a profitable business myself.

Damian:
I did finally hear back from Scott, and I've placed my custom CP order with him. Fingers crossed...

Rando:

--- Quote from: Damian on March 18, 2013, 03:53:38 pm ---I did finally hear back from Scott, and I've placed my custom CP order with him. Fingers crossed...

--- End quote ---
I spoke to them on the phone early last week briefly, and was told to send in my exact needs via e-mail.  Follow-ed up with them via Voice Mail today as I haven't heard anything back yet.

Have been good in past dealings, expect to hear back soon!

rcosner:

--- Quote from: Damian on March 14, 2013, 03:20:33 pm ---Hey all. I am juuust getting started on my first build, and I'm super excited. Because I suck at woodworking, I have been planning on using North Coast Custom Arcades to get a custom quad panel made.

Unfortunately, I've been having a very hard time getting my questions answered. In the past two weeks, the only reply I've gotten via email was when I asked if they were still making cabinets. "Yes." As for other things -- like acrylic/plexi covering options, or top-mounting a minigrip, nothing but crickets. I also noticed that their website still mentions a New Year's Day special.

So...has anyone done business with these guys recently? Are they on their way out of business, or are they always just very slow to reply to emails maybe?

Damian

--- End quote ---

I've noticed if my questions to them start getting too wordy, I stop getting replies. Apparenty there pre-made control panels now have flush mount trackballs, but the kits are still designed for the plate style. I asked about getting a custom job done where he just installs the trackball so that I can have a flush mount, but still do the rest of the work myself, and I haven't gotten an answer. He was responding quickly when he was under the impression I was going to buy a complete control panel. Now I got crickets... I guess its just one guy and if it doesnt look like the money is already in the pipeline, he stops responding.

I was just trying to get my options laid out so I know what I need to get put away to do this, unfortunately I need information and I am not ready to order right this second.

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