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Groovy Game Gear shipping?

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Brian74:
I was just wondering if anyone else has had to wait a longtime for the order to arrive. Order two led-wiz and trackball upgrade. 12/07/2011 Processing 12/09/2011 Order Being Manufactured/Packed 12/15/2011 Shipped Does it really take that long? as of today I still do not have it. I emailed them and no response. If I had know it would take this long, I would have got them from somewhere else. Just my 2 cents, If you wanna build a cab and are using products from ggg, I suggest you order it way in advance.

mgb:
I have ordered from GGG a few times and I don't remember the wait being very bad.
They have recently moved so maybe that plays into it  :dunno

GameTech:
Mt 2 cents with GGG.... I've ordered in the past... decent products to great....   Also response to Emails and inquiries is poor to terrible most of the time.  His site has mentioned about a so called move to new building, but this was weeks ago.. and you would think he could stay on top of his business and actually provide updates, customer service and more for the holiday orders...  I only see a response from him right here on the forums only.  He must be so busy, or the GGG thing is a side business to a full time job (i think).

His site is hard to order from IMO, and not user friendly sometimes.   His gear, again, is great and he does offer some unique items, which brings me back...

Also most of his "popular" items are always on "sold out" status, or he only updates his site once in a while, so lots of us miss purchasing, as we have checked for weeks, and nothing.. then all of the sudden its in stock and sold out the next day.  Frustrating when you are trying to plan out another cab, and it's all gone again for weeks at a time.

Randy needs to provide a phone # for customers to call in... as Emails don't get answered promptly IMO.   


Will I shop again at GGG, you bet.... I just hope I can get some of the products before they sell out again.  :(

Try to send a PM here, you may get a quicker response ....  :)





wweumina:
I've always had pretty good service from GGG. His shipping isn't as fast as Ultimarc but then again neither is any online shop I have dealt with.  Personally I'd rather Randy develop products and run his shop then spend his time answering emails.

RandyT:
I apologize for the long wait.  We are experiencing the "perfect storm" of busy-as-hell right now.  We have literally filled about 6000 sq feet of our new building with boxes of inventory and machinery from our move, which means we currently spend a lot of time looking for some of the "not so oft" ordered items we carry on the store.  We are gradually getting the machines set up and getting more organized, but as we aren't the kind of vendor which operates from a spare bedroom in our house, the move has left us with more work than most would ever consider wanting to do in the time we have had to do it.

Then there is the Christmas holiday.  Aside from the multitudes of holiday shoppers, and our volume commercial customers, we also provide parts to the "high end" panel manufacturers who are also facing holiday deadlines, and who always seem to wait for the last minute to order, and never seem to want to stock anything themselves (not that I can blame them in this fickle economy.)  And when they order, they order panels full of merchandise at a time, much of which we have to build.  Speaking of which, most don't realize this, but unlike many other vendors, when you buy a controller board from GGG, you are buying something we actually build.  All the design, coding, part sourcing, chip programming, component and connector placement, soldering, testing, etc... is done by us.  Some items, we just test, package nicely, and ship, but there's a lot from our catalog which we build to the specifications of the buyer when they order.  When we have a lot of orders with this type of work to be done, we unfortunately need to do things in the best order we can to try to keep the delays as short as possible across the board.

As for the stock issues, well, we are at the mercy of our suppliers for a lot of items, and no amount of pushing by me gets them shipped any faster.  My emails to them often go unanswered as well.  The NovaGem2 buttons I was promised would be coming off the machine three weeks ago, have not even been started as of my last communication with them.  These are the same folks who make the Electric ICE 2 buttons for us (from our mold), so these end up in their production queue, and we never get the quantities we ask for, so "stocking up" isn't an option.  We are also constantly improving on our designs, so I try not to get too far ahead on the things we build.  I have thousands of dollars worth of parts that have become obsolete because I had a better idea as to how to build something, or moved something in a different direction.  But I'll find a use for them someday. :)

Again, I apologize to the OP for the wait and we do try to answer emails in a timely fashion.  But due to the holidays, and our current situation, our time has been prioritized toward trying to get orders out.  I have considered shutting off orders at the store until we get caught up and stabilized, but I haven't because we are still pushing the simpler orders out quickly, and waiting a week for your order will still be faster than if we shutter the store for a month.  But I'll consider doing it if it starts to seem like the right thing to do.  Honestly, we could use the break. :)

RandyT

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