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ArcadesRfun gone?
CheffoJeffo:
To be fair, I can't dispute of your points ... it's just that the same things seem to happen over and over again (so should be forseeable to both parties). Both the buyer and the vendor get frustrated and some vendors decide to quit as a result. :'(
Arcades R Fun:
Hello all,
Yes, I have stopped making 2/4 player control panels. We only make complete arcade games and now, Virtual Pinball games.
I work a regular day job and things just got too busy with all the types of products we offer.
Juggling the logistics of several games, pins, and panels all at once was just too much for me. My day job was beginning to suffer.
BTW - Shateredsoul was cool to deal with :)
His panel was built at the point where I realized I could not go on the way things were.
Things come up in our personal lives that don't really affect other people. But, if you have a business then customers can be affected.
Over the years I would have to say that 99% of our customers are great. It's so much fun to take people's ideas and create something unique for them!
The one rub against Arcades R Fun has been lead-time. But, I always tried real hard to make the customer happy no matter what the cost to me was.
Jack
extendedplayarcade:
Those Virtual Pinball machines you guys built look awesome. Ever thought of making any mini ones? Or smaller ones.
Sorry it is off the subject but I couldn't resist.
--- Quote from: Arcades R Fun on September 21, 2010, 11:46:50 am ---Hello all,
Yes, I have stopped making 2/4 player control panels. We only make complete arcade games and now, Virtual Pinball games.
I work a regular day job and things just got too busy with all the types of products we offer.
Juggling the logistics of several games, pins, and panels all at once was just too much for me. My day job was beginning to suffer.
BTW - Shateredsoul was cool to deal with :)
His panel was built at the point where I realized I could not go on the way things were.
Things come up in our personal lives that don't really affect other people. But, if you have a business then customers can be affected.
Over the years I would have to say that 99% of our customers are great. It's so much fun to take people's ideas and create something unique for them!
The one rub against Arcades R Fun has been lead-time. But, I always tried real hard to make the customer happy no matter what the cost to me was.
Jack
--- End quote ---
Turnarcades:
I can vouch for the lead times. We always schedule 4-6 weeks for a full machine build; sometimes it takes longer and sometimes much quicker. Luckily most people are understanding but what is frustrating is when a customer is aware of a big wait yet gets impatient before a build is even started. We are always booked up several months ahead and send customers our schedule to let them know exactly when their build will likely be started, but some get a bit anxious. Custom is difficult as you can't always meet demand (particularly at key times like Christmas) but this is why we're now expanding to try and increase our output.
shateredsoul:
--- Quote from: Turnarcades on September 21, 2010, 12:14:24 pm ---I can vouch for the lead times. We always schedule 4-6 weeks for a full machine build; sometimes it takes longer and sometimes much quicker. Luckily most people are understanding but what is frustrating is when a customer is aware of a big wait yet gets impatient before a build is even started. We are always booked up several months ahead and send customers our schedule to let them know exactly when their build will likely be started, but some get a bit anxious. Custom is difficult as you can't always meet demand (particularly at key times like Christmas) but this is why we're now expanding to try and increase our output.
--- End quote ---
I think sending the customer a schedule (and where they stand) is a great idea! I think that would have helped me. Arcadesrfun was a quality product, and yes sometimes I forget (like many other people) that people have stuff in their life again. It was a pretty big purchase, at least in my case, so I felt entitled to a certain time of speediness and I'm used to having things my way in these types of purchase in large brick and mortar stores. So I blame society and capitalism for spoiling us and making us feel very entitled as consumers. Well, that has to be part of it don't you think? We don't usually get to see ortalk to the work people the people that make our products (or see the hard work that goes into them!).
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