Cannot run UT Software from XP

[sray2k]

Ok,
  I am running Win XP Pro SP 2, 2 G Ram, 200G HD....blah blah blah..
When I try to load the software, it does nothing and an error message of "Run Time Error '68' Device unavailable"

What the hell ?? I even wiped off the support software and re-installed it....still won't work.

BTW, My local HD is NOT c:\, Due to a card reader installed, it is I:\ !!!  Weird, But I may back everything up and put on Vista !! Now there is a SP1 for it !!

But anyways, I would like some input from anyone who has experienced this kinda problem.

Thanks,
  Scott

[unclet]

I would have posted it in the "Audio/Jukebox/MP3" or even the "Software" Forum might be better ...... since most likely a lot of people do not go into my specific Forum space.

I will keep thinking about it but right now I have no idea.  Like I mentioned earlier, no one has ever complained about this happening before.

(EDIT)
Are you running some "Administrator mode" settings or something which does not allow you to access certain files?  My "Support Software" loads up the required OCX and DLL files  on to your system ....I am wondering if they are really getting installed.    Did you get any errors when installing the "Support Software"?     Under "Add/Remove Programs" can you see "UncleT's Support Software" listed in the list of applications?

[unclet]

I posted this ink in the Software forum to hopefully get more people involved ......


http://forum.arcadecontrols.com/index.php?topic=79944.0

[headkaze]

Looking at the error on Google I suspect it's because your main drive isn't assigned to C:

[nipsmg]

I'm going to have to go and Second headcaze on this one. 

Many people hardcode "c:\" in their code.  Best way to handle this is to pull the environment variables "SystemDrive" to use when pointing to paths within your app, or to store an environment variable specifically for your jukebox.

[unclet]

Thanks for chiming in on this ......

I do not believe I hardcoded my software to use a specific drive letter, although I will go home and make sure this is the case.  I am 99% sure I am using the System setting to get the current working directory.   Anyway, if there is a hardcoded "C:\" in there somewhere then I will punish myself, since that would be bad. 

Although, I do not believe this is what headkaze was referring to ......  I think he means that the computer has to be set up to have a permanent drive letter and this is usually drive "C:", but in this case the computer might not even have a drive "C:" at all.   

Could it be possible that my "Support Software" OCX and DLL files require the "C:\" drive to be present?  If so, this could be a problem as I did not write all of the OCX and DLL files and would not have any way of updating some of them.    This could be the problem since OCX files typically are placed in the "C:\Windows\system32" directory location.


sray2k
If you can, please try to install the jukebox software on drive "C:\" and see what happens.

[lanman31337]

I don't know if you have this option, but disconnect the card reader, back up everything, do a fresh install, then plug your card reader back in.  Should make your drive as C

[sray2k]

UT,
  OK, I will try to install everything to "C:\" which is actually a SD Card... I have 2 of those. So I will try that and see what happens then.

@Lanman
  The reader will not accept installation as any other drive letter except c:\.....weird I know... But, Now I have a Pen Drive with a built-in Card reader, I just need the usb port not the card reader.....So, I plan on getting rid of it anyway.

I will let y'all know what happens in a bit.....

Thanks for all your help......

Scott

[sray2k]

Shame on you Uncle T !!

 It is C:\ driven !!  I put the software on my card at c:\.....it loaded right up !! 

So, what would your punishment be   LOL....

Laters....
  Scott

[unclet]

Ok, I figured out the problem ..... I am unsure as to whether I deserve a lashing though ....

When my application starts it loads up my Options Form page.   The Options page has a Music Directory tab which allows the user to enter a drive letter and a directory path of where their music files are located.   I assume everyone has a "C:\" drive on their computer so I request the "C:" drive letter to be highlighted in the list of drive letter.  Thing is, if you do not have a "C:" drive letter configured on your computer then the application dies a horrible death with the "Run Time Error 68" being produced.

Anyway, I guess my program assumes a "C:" drive exists on the computer even though it does not require the user to install the software on the "C:" drive.

Is this something which really needs to be fixed?  Perhaps.... 

Do you plan on not having a "C:" drive installed anymore or do you need a fix to be implemented for this?  I probably will fix it eventually, but I am trying to figure out how quickly someone needs it to be implemented.

[sray2k]

hey man,
  No Problem. NO hurry for a fix....I am planning on taking out the card reader at the next fresh WIN install, whether it's XP or Vista, assuming the software runs on Vista ??

But, yeah...That is the problem....I just ran the software from a SD card and it ran fine. Still kinda confused on the Options page, How do you clear a queue ?? I cannot add more albums until I clear the current queue ?! Hmmm...where is the clear button ?? LOL....

Thanks for your help, I am more than happy to let you know of further problems in the future....

Laters....
  Scott

[unclet]

You can not add any more song to your library while the jukebox is currently "active" ..... meaning that songs are currently playing or that songs are currently in the song queue waiting to be played.   

If you go to the main application "Media" tab there is a "pull out menu" button located just to the right of the "Repeat" button in the SongQueue area.  Click on the pull-out menu button to reveal other usefull song queue buttons.  One of these buttons is the "Clear" queue button.  You might want to look around for more "pull out" menu buttons as well.

Basically, if you want to update your song library then make sure the application is in an idle state first.

Also, I believe "Space Fractal" has tested my software on Vista and says it works fine .....

[sray2k]

Cool
  I got ya....I figured out the clear queue thingy !

Great news on Vista !  Perhaps I will begin backing up all of my stuff this coming week , since I will be taking a Mini-Vacation towards the end !

I will test out Vista and then try to work on getting a new power supply, Bigger HD (swapping out this 200g for a 500G and put the 200G in Jukebox) and a touchscreen monitor....Tax Relief check is on it's way this week !

Laters,
 Scott
 

[unclet]

I just released v3.16 of my jukebox software which should fix the "Run Time Error 68" problem for you.   It would be great if you could verify whether the software now works on a computer which does not have C:  drive installed as I can not test this myself.

Try the following:

1) Install the new v3.16 software
2) Start the software and verify it no longer produces the "Run Time Error 68"
3) Go into Options/Music Directory menu and verify the drive letter which is displayed is the one and only drive letter you have available (ie:  I:\ drive).

[sray2k]

Sure thing....hold on a sec...

EDIT:
  Works like a charm baby !!! 

Thanks alot.....
   Scott

[unclet]

Glad to hear it .... thanks for testing it   

[Bren176]

I am having the same problem. I install the support software no problem but when i try to install 3.16 i get the exact same error. My drive is c: so i have no idea.

[unclet]

I really have no idea what is going on .......

Are you using WinXP-SP2?

What directory is the support software under?

What directory did you install the v3.16 software into?

Did you install the software to your desktop instead of into C:\Program Files\?

You can try completely deleting the v3.16 install directory and then try installing v3.15 instead to see if that version works better.  I updated my site to provide you a link to download v3.15.    Keep the support software installed but just try to install the v3.15 instead of v3.16 and see if it works better.

[Space Fractal]

Due for the Bren176 problem, I Just tested v3.16 on Vista 64 Premum....

I have it installed on D: drive and Windows is on C: drive = works fine.

Then I moved the UJ folder to C:\ for fun and start from there  = works fine.

I only guess, is the runtime files or installation goes bad.

The tested the above after unpacked v3.16 top in a around 3.08 version (mightbeen a version newer when a bug got fixed so it playable in Vista).

[unclet]

Thanks for the confirmation Fractal 

I figured if this was a large problem then a lot more people would be complaining, although I would still like to try to figure out why Bren176 has this problem though.

[unclet]

THIS PROBLEM HAS BEEN FIXED !!      

Since I was able to test on a laptop at work I was able to finally figure out what was causing the "Error68: Device Unavailable" problem and was able to fix it.

The fix is placed in v3.24 of my software.  Please download it to resolve this issue.