Build Your Own Arcade Controls Forum
Main => Main Forum => Topic started by: steve_pss on May 28, 2003, 11:22:28 am
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Hey,
Just wanted to pass on a positive customer service story...
I screwed up when ordering my IPAC interface; I ordered the PS/2 rather than the USB I wanted. Of course I went and ordered the USB as well, then sent off a hasty email to Ultimarc to cancel the PS/2 order. Andy wrote back the next day that it was to late. He had shipped both already BUT, and god knows why because it was entirely my screw up, he would refund the PS/2 anyway. I'm not saying ship it back and I'll refund it, he just refunded it.
I will of course be shipping this back ASAP so Andy isn't out any money, but this trusting gesture was not wasted on me. I hope any Noobs like me out there reading this decide to give Andy some business, he's a solid guy.
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I'd also like to show my appreciation to Andy. I ordered my USB IPAC while at school. When I returned home about a month after ordering, I opened the packaged to find that I instead had the PS/2 cable. And quickly sent me a USB cable. I would gladly recommend everyone to Ultimarc for any of your joystick and controller card needs!
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I have only good things to say about Andy as well. I ordered two T-Sticks awhile back and then realized the J-Sticks might have been a better option. I sent an email and got a response back very quickly stating that he would change my order. I think he even apologized that my order would take an extra day to ship! Like most others here, I highly recommend Ultimarc.
Dave
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There are a few people in this business that deserve much more credit than they get and Andy (Ultimarc) is certainly one of them. The others, in no particular order are Bob Roberts (therealbobroberts) and Kelsey (OSCAR controls). You jus can't beat the marriage of exceptional products and exceptional service.
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Well, I have another good Andy story.
when hooking up my opti-pac, I plugged in the +5v -> ground and ground to +5v... And...welll... smoke accured!
(btw, don't grab +5 volts from the keyboard connector without double checking... I had a keyboard/mouse splitter for a notebook I was going to get the power from... and...well... messed up somewhere along the line). Get it from the motherboards power led... much easier.
But I emailed him asking if I could rebuy the parts, or if he would repair it for a price if I sent it back.
Well, he said... its probably this or this or this... and sent me all the parts free of charge!
man, you dont get free replacement parts for being an idiot often
Thanks Andy!
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Well all I've got to say is this. Andy doens't have many competitors in this business. There are only a small handful of other products on the market. So he wouldn't have to go that far out of his way for customers and they would still probably buy from him.
Yet he does go out of his way when he doens't have to...
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I wanted to express my EXTREME satisfaction with andy and his ultimarc company. I was AMAZED at just how fast their service was. I ordered mine on thursday and it was at my door on monday. NOW THATS FAST!!! Especially when it came from england and i live in indiana. WOW.
Great product! Great service!
Thanks again to Andy and his wonderful product!
:D :-*
g~
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man, you dont get free replacement parts for being an idiot often
So true- when I was putting together my panels, I accidentally rotated it with a keyboard plugged into the pass-through of the IPAC4 - the keyboard stayed, the IPac moved, and the little pass-through black insert popped out. Since there's no chance of re-inserting it, I emailed andy to buy a new little outlet, and he sent one free of charge. A bit of soldering on my part - and it's good as new!
Also - it's a big sign of character/strength of business when you see vendors act professional at all times (i.e., not getting into legal rows). kudos to andy and oscar.
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There are a few people in this business that deserve much more credit than they get and Andy (Ultimarc) is certainly one of them. The others, in no particular order are Bob Roberts (therealbobroberts) and Kelsey (OSCAR controls). You jus can't beat the marriage of exceptional products and exceptional service.
Well said, Andy, Kelsey, and Bob Roberts are all top-notch. So is Chris W (OzStick). And for that matter, all the keyboard encoder companies do a good job of customer service, meaning RandyT of KeyWiz and Ron M of the MK series encoders as well. (Hagstrom has good customer service, but they're a much bigger operation.)
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If we are doing generic kudos to all around
Ron M is GREAT! Great support, Great item! (I still LOVE the new rotary joystick added!).
and giving a thumbs up to www.videoconnect.com (http://www.videoconnect.com). They usually have a slightly out of date website. But give them a call. Ask what weird items they have! They ship super fast and have great prices!
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Yep, it's a shame that mostly negative feedback gets posted on the web as well as tales of woe, especially when people take note of such feedback when they're ordering. So it's nice to give credit where it's due...
I got an I-pac off Andy a LOOOONG time ago and you cannot deal with a nicer or more professional guy. Since then he has brought us the J-pac, Opti-pac, Arcade-VGA etc. Keep up the good work man!! If anybody reading this thread is considering a purchase off Andy, go for it, nobody deserves your custom more.
Dexter