Build Your Own Arcade Controls Forum
Main => Main Forum => Topic started by: psychlone78 on May 02, 2005, 10:12:58 am
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Hello All,
I ordered my slikstik nearly a month ago and I have heard very little back. Do they usually send you a email when its ready. Im kinda worried and anxious. I want to ask them how things are going but I get an auto message pretty much saying" be patient". I am aware that they are good at what they do and I have no hard feelings im just anxious. Anyojne else know how long it usually takes?
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I think the website says something like "four to six weeks, etc...". Hope for four, expect six.
Coop
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They're fairly well known for slow shipping. Customer service leaves a little to be desired as well. Good products though.
-S
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I ordered one at the beginning of the year, it arrived in about a week...
They are usually pretty good about responding to e-mail's, at least in my case.
I wouldn't worry....
Surf
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I ordered anodized joysticks on the 4/16, they just got here today... sitting at home right now waiting to be opened up by me...
Damn work...
-FTen
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Took along time for my spinner that I ordered about a year and a half ago.
It took about 5 weeks to fill the order.
I email and the response took around 3 days for the answer (They were out of stock of the knob I wanted).
To me thats exceptable customer service.
(Not everyone can be like ultimarc, and answer emails on weekends, etc.)
Later,
dabone
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i agree with other posts here, ordered stuff from happs, ultimarc and slikstik all same day..sent to work
ultimarc came in first after 4 days. then happs next day and slikstik a week plus later.
but on the plus side , i got to play with them all when they came in, one at the time, rather than being overwhelmed.
not sure my boss liked that as much as i did.
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I'm thinking of ordering one of their Quad cabs. Do they use the best materials (joysticks, buttons, etc) or is there a chance that they'll have a cheap feel and skimp on those things?
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I'm thinking of ordering one of their Quad cabs. Do they use the best materials (joysticks, buttons, etc) or is there a chance that they'll have a cheap feel and skimp on those things?
You can click a link called "Specifications" to get more details on each of their products; a list of all the parts they use. The only thing I question is their choice for the default joysticks, which are Happ Competition. Not a bad stick of course, but they don't give you a choice of anything else like Supers or any Ultimarc products. The only real joystick upgrades they offer are Rotary or Perfect 360's, which may be overkill for some people.
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I've been a customer of SlikStik a few times over the past couple of years. Their customer support is horrible. Takes forever to get a response back from them. To make things worse, they all share 1 email inbox and it's nearly impossible to carry on a conversation with just one of them (there are 3) all the way through till the end.
On a plus note, they did take care of me once. I ordered a custom blank quad control panel, and it did not arrive the way I ordered it. They paid for return shipping and cut another one for me to rectify the problem. http://webwonderland.net/arcade/modifications.htm It took many months to get the control panel in my hands, but I am happy with the control panel.