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Main => Main Forum => Topic started by: steve_pss on March 22, 2004, 12:48:06 pm

Title: Happs customer service
Post by: steve_pss on March 22, 2004, 12:48:06 pm

So I get my last Happs order and yikes, the monitor bezel is scratched from top to bottom! Oh well, I'll just email Happs and get an return authorization, s*** happens right?

That was 4 days ago. Not a peep from Happs. C'mon people? In this day and age of online customer service? Plus, they had a 19" VGA backordered till April on me, of course I never found out it wasn't in stock until days after placing my order...

So I went and rolled the dice on a refurb U3000 from Wells Gardner and sent a very polite email to cancel my monitor order. I wonder if it will take 4 days to get a reply to the cancel request...

Title: Re:Happs customer (lack of) service?
Post by: TalkingOctopus on March 22, 2004, 12:52:29 pm

In the past, I dealt with Happ's customer service through an email and they responded within a day.  However, I was not looking for an RMA.  :-\

Title: Re:Happs customer (lack of) service?
Post by: steve_pss on March 22, 2004, 01:29:27 pm

*UPDATE*
Shortly after this post Happs responded and has fully rectified the issue with the bezel. It's a shame they backordered the monitor for so long as project timelines won't allow me to wait out the backorder but at least they came up to bat and provided good service.

Title: Re:Happs customer service
Post by: Ken Layton on March 22, 2004, 06:46:32 pm

I've always had good luck with Happ.

Title: Re:Happs customer service
Post by: SNAAAKE on March 22, 2004, 07:03:51 pm

BAD >:(

I asked the guy to cut to marquee retainer so I dont end up paying like $100 for shippin but NOOOOO...

"it has to be shipped as is sir,5FT so you end up paying $67 shipping"
Takes what...a knife and a minute...

WTF !  >:(

Title: Re:Happs customer service
Post by: crashwg on March 22, 2004, 07:05:16 pm

I ordered a 3" translucent blue trackball from them a few weeks ago.  Unfortunatly it came scratched so I contacted them via e-mail.  I don't think it took more than a couple days for a response, but I can't remember for sure.  I told them I didn't want to have to send back the whole thing just for a replacement of the ball, and they said that I could buy a replacement ball and when I recieve it to send back the scratched one in the same box, pre-paid, and they'd refund my purchase.

I was quite happy with the customer service, although at times hard to understand the e-mails, everything seems to be worked out and I'm expecting to have the replacement ball here in a day or two.  Not that I can use it yet, due to the lack of opti-pac... :-\