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Main => Main Forum => Topic started by: Zrooney on February 06, 2012, 05:32:10 pm

Title: Ultimarc Assistance
Post by: Zrooney on February 06, 2012, 05:32:10 pm: I recently received my shipment form Ultimarc but was missing a joystick. Does anyone know how good there customer support is, because I still need the other joystick.
Title: Re: Ultimarc Assistance
Post by: elkameleon on February 06, 2012, 05:35:35 pm: I've dealt with Andy personally, he is very quick to fix any discrepancies, go ahead and shoot him an email!

andy@ultimarc.com
Title: Re: Ultimarc Assistance
Post by: AndyWarne on February 06, 2012, 06:42:26 pm: If we have short shipped we will of course fix the problem! It would be much more effective to let us know than to post on here!
Title: Re: Ultimarc Assistance
Post by: CheffoJeffo on February 06, 2012, 07:16:09 pm: Quote from: AndyWarne on February 06, 2012, 06:42:26 pm
If we have short shipped we will of course fix the problem! It would be much more effective to let us know than to post on here!

This.

Nobody wants to deal with someone who takes his issues public before even informing the seller.

And even a cursory search would have revealed how good Utlimarc's customer service is.

::)
Title: Re: Ultimarc Assistance
Post by: darthpaul on February 06, 2012, 08:25:53 pm: Andy is tops. :applaud:
Title: Re: Ultimarc Assistance
Post by: BobA on February 06, 2012, 11:33:36 pm: Andy is 200% Why go public with this before sending Andy an email?
Title: Re: Ultimarc Assistance
Post by: tommyinajar on February 06, 2012, 11:47:15 pm: He probably Emailed him first and didn't get a reply quick enough. He didn't say anything bad, it was only a question. Not like he said-
"WTF is my Starwars Cockpit!!!"
Title: Re: Ultimarc Assistance
Post by: opt2not on February 06, 2012, 11:53:04 pm: Quote from: Zrooney on February 06, 2012, 05:32:10 pm
I recently received my shipment form Ultimarc but was missing a joystick. Does anyone know how good there customer support is, because I still need the other joystick.
Andy's customer support is top notch. Period.

Why you didn't bother to email him first is beyond me.

Andy responds as quick as you can spit.
Title: Re: Ultimarc Assistance
Post by: mamefreak2 on February 07, 2012, 12:38:05 am: Just wanted to post that I've worked with Andy too and he's amazing.
Title: Re: Ultimarc Assistance
Post by: Dawgz Rule on February 07, 2012, 05:40:38 am: Andy is top notch.
Title: Re: Ultimarc Assistance
Post by: Zrooney on February 07, 2012, 03:07:59 pm: Thanks, I already got it sorted out. Within a matter of minutes i got a replie from Andy saying the missing part was shipped. That is how customer service should be done, period. Andy, you are THE BEST. Many thanks.
Title: Re: Ultimarc Assistance
Post by: monkey puzzle on February 07, 2012, 06:18:34 pm: Andy get's 10/10 for customer support. I Emailed him today about a query regarding how to wire a U-trak and got a very fast reply. Never heard anything bad said about him.