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Main => Reviews => Topic started by: Dawgz Rule on August 29, 2013, 08:03:26 am

Title: Ultimarc Revisited
Post by: Dawgz Rule on August 29, 2013, 08:03:26 am
I already know most of the people here know that Ultimarc offers great products and first class service.  For the benefit of the new people, I just want to reinforce that fact.  Andy is simply top notch and is absolutely great with answering questions and helping resolve issues.  I recently had an issue with my ArcadeVGA card and Andy helped me through it over the course of the weekend.  Surprisingly, orders to the US turn around pretty quickly as well.   Andy definitely does this hobby a great service.  Thank you!!
Title: Re: Ultimarc Revisited
Post by: Nephasth on August 29, 2013, 09:06:48 am
Andy is to BYOAC as what Bob Roberts is to KLOV. :cheers:
Title: Re: Ultimarc Revisited
Post by: 05SRT4 on August 29, 2013, 09:47:14 am
+1

I have had nothing but Great Service from Andy, and the products are amazing. I will definitely look towards Ultimarc when future builds come around. :cheers:

Title: Re: Ultimarc Revisited
Post by: nipsmg on August 29, 2013, 10:26:56 am
Agreed.  With every product no matter how old I've gotten prompt support responses, prompt shipping for new items.  Order from Ultimarc, you will not be disappointed.
Title: Ultimarc Revisited
Post by: Monkeyvoodoo on August 29, 2013, 12:45:09 pm
I've only placed one order with Andy (so far :D) but he was great. He held off on shipping as I had to travel for a few weeks. I let him know when I was returning and he promptly shipped every out the sane day.
Title: Re: Ultimarc Revisited
Post by: Connorsdad on August 29, 2013, 02:28:37 pm
+1

Fantastic service and communication from ultimarc, highly recommend :)

Sent from Amstrad CPC464

Title: Re: Ultimarc Revisited
Post by: marioxb on September 03, 2013, 08:23:09 am
Oh, I actually thought, until now, that Andy/ Ultimarc was in the US. Glad to hear it doesn't take too long getting stuff here!
Title: Re: Ultimarc Revisited
Post by: 05SRT4 on September 03, 2013, 11:00:04 am
Oh, I actually thought, until now, that Andy/ Ultimarc was in the US. Glad to hear it doesn't take too long getting stuff here!

I didn't realize that its a UK based company as well. I think for the distance the shipping times have been great for me.
Title: Re: Ultimarc Revisited
Post by: thall17 on October 03, 2013, 10:52:53 am
Andy is VERY fast at shipping, I get stuff from Ultimarc before I set stuff within the states!! He is also great at communication, emails are answered in no more then a day, often within hours!

Ultimarc is A++++++
Title: Re: Ultimarc Revisited
Post by: gamepimp on October 03, 2013, 06:55:51 pm
I've ordered from Andy numerous times. His customer service is second to none. I would highly recommend  Ultimarc to anyone!
Title: Re: Ultimarc Revisited
Post by: thall17 on October 11, 2013, 02:13:38 pm
Ultimarc is superb!! A++ Fast shipping to the states and Andy is quick to respond to any questions

Title: Re: Ultimarc Revisited
Post by: eds1275 on October 25, 2013, 09:54:06 am
My only complaint about ultimarc is the awful website.
Title: Re: Ultimarc Revisited
Post by: 8BitMonk on October 25, 2013, 11:46:45 am
I have a love/hate relationship with Ultimarc.

First the good:


Now the bad:


Before the Ultimarc lovers bash me for bringing up anything negative let me say that I've always been able to remedy issues with Andy/Ultimarc and overall would give them a solid 'B' rating. I'm trying to be objective and give honest feedback, the products are generally very very good but not perfect and setup can require some tinkering.

Let me also say that I'm glad that Andy releases products that may be problematic and are likely a pain for him to support (like the Aimtraks with solenoids) rather than playing it safe and offering the standard things everyone else does. I think Ultimarc does the hobby a great service.

Without the issues I list they would be an A+ for sure. 
Title: Re: Ultimarc Revisited
Post by: sean_sk on October 26, 2013, 10:20:00 am
I actually wanted to chime in on how awesome Andy's service is at Ultimarc.

I ordered 4 Servostiks and a terminal on one of the motors was already broken when it had arrived. I asked if i could receive a replacement and he was the most accommodating person ever. You know, he didn't just send one replacement motor; he actually sent TWO. That is the best customer service ever. Plus he has been ever so helpful with the ArcadeVGA that I bought off him.

I would without hesitation recommend him and would buy repeatedly off him again in the future if I ever need to. I really hope he reads threads like these just to show that his business and service are top notch and very much appreciated.

Good job Andy!!
Title: Re: Ultimarc Revisited
Post by: Brian74 on October 26, 2013, 10:47:03 am
So here is my 2¢ about Andy's service. Top notch all the way! My aimtrak got lost in the mail. Andy sent me another, no questions asked. When I was trying to get my aimtrak to work with my ps2. Andy helped me do it. His shipping is faster then venders in the states! My packages have always been packed very well. Far better then others. I will be ordering from him again!

Sent from my SGH-M919 using Tapatalk 2
Title: Re: Ultimarc Revisited
Post by: lcmgadgets on October 26, 2013, 05:42:03 pm
+1. Although I have yet to use the items I've ordered from Ultimarc (but I will, I swear!), I'm impressed with the prices, quality, shipping & customer service.  :applaud:
Title: .
Post by: ChanceKJ on October 29, 2013, 07:55:21 pm
.
Title: Re: Ultimarc Revisited
Post by: Scorpie on July 17, 2014, 09:57:11 am
I ordered from Andy last week, got my package in the mail and some buttons weren't the ones I ordered, and I had some other minor issues caused by lack of focus from my side. Andy is top notch service, buttons are being sent and no problem whatsoever. +1  :applaud:

I do however think that the RGB leds wiring could be done a little bit better; they get caught between the switch and the bottom of the plunger quite easily
Title: Re: Ultimarc Revisited
Post by: kuehnau on July 30, 2014, 11:35:33 pm
I ordered some parts from Ultimarc in the past (several sets of buttons, several joysticks, wiz keyboard encoder). They have a lot of stuff to browse and competitive prices, but I just can't get past their shipping, which has forced me to search for more local options.

I only have one complaint, and it appears to be an issue with almost all sellers. All the joysticks I ordered came loose and several had bent connections. They bent all back into place and worked fine, but I still don't like it. It was such a minor issue I never brought it up. Out of sheet curiosity, do vendors also get all their parts loose like that?
Title: Re: Ultimarc Revisited
Post by: Saneless on September 24, 2014, 01:30:27 am
The B+ on the website is very generous, but he was good with my emails and I've got an order on the way.
Title: Re: Ultimarc Revisited
Post by: Rev. Noch on January 05, 2015, 04:16:41 pm
I just want to add my big thumbs up to Ultimarc as well. My order came super fast and shipping was reasonable for coming such a long way to my home in Colorado. Thanks!
Title: Re: Ultimarc Revisited
Post by: Karpro on January 05, 2015, 04:31:02 pm
Add me to the group of fanboys!  Ordered 12/19 and had the stuff at my door step 12/26. Not bad, seven days with Christmas in the middle. I was very impressed. Now if I could only figure out how to get the servo sticks to change automatically.
Title: Re: Ultimarc Revisited
Post by: Tithis on April 13, 2015, 08:08:44 am
You will certainly not be disappointed when it comes to shipping with these guys. Their products are generally pretty good.

I will say there are a few gotchas you gotta watch out for. On their stand alone video amp board the vga connector is not the same as the original. Problem is it doesn't stick out as far away from the board so the circuit board itself gets in the way. For me it was impossible to actually screw the vga cable on. Also on the ultrastik the mounting plate dimensions listed on the website are not accurate.

So far very satisfied with the two ultrastiks, u-trak and pushbottons I got from them. I'd recommend not getting the amp unless you absolutely need it for your monitor. I got it for mine so I could turn down my contrast, drive and screen and found the image to be far worse amp than without it.
Title: Re: Ultimarc Revisited
Post by: dgame on May 22, 2015, 02:53:43 pm
+1 for Andy and Ultimarc. I purchased on the 17th and it arrived on the 20th.
Amazing how fast it arrives in the US from the UK.  :cheers: