The NEW Build Your Own Arcade Controls
Main => Reviews => Topic started by: eds1275 on January 18, 2014, 05:49:26 pm
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Ordered from them early this week, Monday or Tuesday. Very fast response, my order was complicated by the fact that an item was out of stock but we resolved a workaround inside of a few hours which ended up saving me money and got it shipped out fast. I don't have it yet, but the customer service was excellent as were the prices and the level of communication. In short, absolutely no complaints!
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Tried an order about 4 months ago. Got it later than I was hoping since is sat in "electronic shipping info has been generated" limbo for 6 days. Once I got the order I was shorted a couple items and didn't even want to deal with it. I ended up just driving to happ to grab what I needed so that my project wasn't held up any longer.
good day.
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I just placed a nice sized order last week - so far the communication has been great... although the e-mail with the tracking number got lost somewhere in the interwebz,
I will update once it all touches down.
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You should probably wait until the transaction is completed before you post a review. Just sayin'.
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And? been 9 days.
good day.
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He has shorted me on every order.
Will not do business again.
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He has shorted me on every order.
Will not do business again.
Yup, My first thought. If you can't do something rudimentary, like counting to 10 and 16. I'll just cut my losses and move on.
good day.
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I would just like to say my piece on arcadeemulator.
A couple of years back, I placed two orders with him.
One was a video card and the other was a trackball mount.
The videocard came quick enough but was packed like crap in a nilla wafers box with newspaper.
it worked, so whatever.
Then I waited for the trackball mount......and I waited.
I emailed him twice and didn't hear back.
I put in a complaint with paypal because it was getting close to the deadline and I had just gotten burned by someone else.
I also gave him a negative on his trade count.
well he sure responded then. he sent me a nasty email saying, don't do business with me again. and he said "did you ever think maybe I was busy, I'm in the army, blah blah blah."
And I had just recently started a new account at BYOAC because my old one was screwed up, so he gave me some crap about being a newbie on the forums and who the hell did I think I was.
He went on and gave me a negative trade count and lied by saying I didn't try to contact him before putting in a complaint with Paypal.
At that time, his reviews from others looked good so I thought whatever, stuff happens.
I have since placed one very small order with him for a couple of heavy joystick springs and received the order as normal and packed better then the video card.
Funny thing about the trackball mount, I ordered one from twisted quarter and then ended up building with a metal cp so the mount is still sitting in my basement. ;D
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Well... shorted me on the order all the cables that should come with the aimtrak OEM kit. Excellent communication until it was shipped, asking what was missing and now silence. I will give him the benefit of the doubt and wait until after the weekend to cause a fuss over the missing parts and late refund.
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Looks like he's shootin' birdie for the course.
good day.
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Hopefully it all goes well. It just seems to be hit or miss with this guy.
I have ordered from Ultimarc, GGG, Paradise Arcade, Lizard Lick, Twisted Quarter,Bob Roberts, Focus Attack and others without a hitch.
Somehow, when I've ordered from Ultimarc, I received my parts in like a couple days in Ct.
That's quicker than anyone else.
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I got my aforementioned order in the expected time frame. Everything was complete, but the trackball was missing.
A couple e-mails back and forth and I had a new trackball (along with some other items I added through the course of e-mail) shipped out and delivered a day ago.
Everything seems on par with a business that is not someone's main source of income (I assume). I think we're all a bit spoiled by the huge improvements by Amazon and other online retailers who only do this one thing. I think a lot of the vendors on a forum like this (or any 'enthusiast' forum) do it as additional income - which probably doesn't have the best profit margins to begin with. I'm sure no one's getting rich off this hobby; side art, controller mods, even cabinet builders I know only do it nights n weekends and to supplant their 9-5.
I don't think this gives anyone a pass to not 'make right' mistakes - but I think it does give them the right to make those mistakes.
...or maybe I'm wrong. :P
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I agree to a point about it being a side business and all.
I run a side business and there are times I have to put off some work because I'm busy with my normal job
or family but in my experience, he was rude and put the blame on me for his screwup.
That's bad service.
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I agree to a point about it being a side business and all.
I run a side business and there are times I have to put off some work because I'm busy with my normal job
or family but in my experience, he was rude and put the blame on me for his screwup.
That's bad service.
I guess I wasn't speaking on your situation specifically - but I take your point and stand by my previous statement - I don't think this (being a side business) gives anyone a pass to not 'make right' mistakes.
-M
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I'm still sitting in silence. You have to admit, he definitely is in the habit of sending out incomplete orders. Side job or not, expecting what you paid for to arrive (complete) is not being "spoiled" by amazon or the like. I work hard for my money, and my time is valuable to me. Spending time dealing with issues is a chore I would rather not do.
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Well here I am looking silly. All excited about my order and post a good review, only to look the fool when things aren't as they should have been.
I got an email last week suggesting that I maybe wasn't getting his emails... but that sort of stuff doesn't really happen in this day and age. I check my spam mail regularely and even then all other communication has worked out fine. Now for some reason I have to wait until the missing items are shipped before I receive a refund... which makes me wonder if I am getting to pay for shipping on the missing items as well. Only time will tell, but I'm running out of patience. Even if things haven't shipped yet, the refund and a little more in the way of communication would be nice.
The refund is for ordering 2 guns and paying for them, but since there was only one gun plus the aimtrak kit and the shell, I saved a little money.
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Ordering from someone should never feel like
(http://clutch.mtv.com/wp-content/uploads/2011/01/beavisballs.gif)
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Did you use PayPal or something, so maybe you can file a complaint.
This guy has a habit of screwing up orders and acting like the customer is at fault.
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Did you use PayPal or something, so maybe you can file a complaint.
This guy has a habit of screwing up orders and acting like the customer is at fault.
I did use paypal, and I have heard Saturday is his regular shipping day. I will (perhaps foolishly) give him the benefit of the doubt until the weekend is over. It's not like it would be in transit even if it were shipped today anyways.
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File dispute now, drop it if items show up.
I had to do that on a $1,300 pinball machine once.
:P
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Anybody that uses the Army as an excuse why they are falling down on personal business dealings is dirtbag. The organization puts a huge emphasis on loyalty, duty, and integrity.
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I agree with PBJ, file now.
I know from experience that its one way to get his attention.
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I feel like we should address something, and I hate doing it because Divemaster hasn't popped in to address any of this himself, but I feel it should come up.
Quite often, people steer newbies towards arcadeemulator.net to buy things, but with the amount of complaints coming up in this thread, should be we doing that? Not that vendors don't make mistakes- hell, I've even had Amazon goof up a thing or two (but they always made it right immediately).
I don't think he's trying to rip anyone off. I know he usually ships on Saturdays. I'm just wondering with the amount of complaints coming up in this thread, with examples and people saying "I won't use him anymore" (and to be fair, I'm one of them), I'm just wondering if he should still be readily recommended.
Your thoughts?
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My thoughts - I won't order from him again... unless I am prepared to wait for something, and avoid the happ fees. But I did receive a tracking number this morning. He said once the package ships he would work on the refund, so I guess that's something? I hope to get it later today.
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I've got one simple rule for these things: if you're not ready to sell the item, don't be ready to take the money. I've told people to avoid this guy for years.
Only ships on Saturday? Fine.
Short changing everyone on their orders? Now that's ridiculous. If the margins are so thin that you have to deliberately steal from your customers, you need to find another business. Too many people have had this issue with this guy for too long for me to believe it's an honest mistake.
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I feel like we should address something, and I hate doing it because Divemaster hasn't popped in to address any of this himself, but I feel it should come up.
Quite often, people steer newbies towards arcadeemulator.net to buy things, but with the amount of complaints coming up in this thread, should be we doing that? Not that vendors don't make mistakes- hell, I've even had Amazon goof up a thing or two (but they always made it right immediately).
I don't think he's trying to rip anyone off. I know he usually ships on Saturdays. I'm just wondering with the amount of complaints coming up in this thread, with examples and people saying "I won't use him anymore" (and to be fair, I'm one of them), I'm just wondering if he should still be readily recommended.
Your thoughts?
Even a while after my experience with him, I have recommended him to newbies. I think it was really due to the fact that even back when he was slamming me with emails on how terrible I was to complain to PayPal, I looked into his feedback from others and it all seemed good so I kinda chalked it up to an isolated incident. I even told him that.
So I just left it as that and then like I said, I ordered the very small order later on with no issue.
I truthfully wasn't aware that others were having similar issues with him.
My stance on it now is that I will no longer recommend him, nor will I trash him.
Also, I haven't seen him on here in a while.
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Sorry to hear that things have gone downhill with DM. I always had good luck but it was always from his forum thread clearances and never through the website.
Hopefully he becomes active on the forum again and gets things back on track.
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Well, I was wrong about the shipping. He made a label and gave me a tracking number. So in reality it has actually not shipped.
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Got to chime in here. Since 2005 or so I have ordered from Divemaster about 25 times. I can only tell you how my transactions have went. Divemaster has always been friendly with me via correspondence either on these forums or on Ebay. The only time I have ever had an issue was back in 2007 when an Ipac I ordered from him did not work. I sent it back, which DM paid the shipping and I received a new one within a week. I like Divemaster and with my experiences, he is reliable and nice to deal with. Also, a few times I've ordered something and couldn't figure out how to install or hook it up and DM always helped me install it via email.
However, I have not ordered anything from DM within the last year. If he's going thru something I hope he gets it together and comes thru. I really like the guy.
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Hey guys I just found out about this post today. I think I have corrected the issue, my business is good in shipping 1,000 orders a month with a 15,000 positive feedback on eBay. I do make a error once in a while & I take this post as I need to do a better job. I double count all orders but now I will triple count. I want to say I'm sorry to all in this post but one. And I will be pming everyone in this post but one. I'm sorry if I have made mistakes on anyone's order. I want everyone happy & I promise too do better on orders. I have had health issues the last 4 months the meds cause major fatigue I have not been shipping as fast as I wish. But I'm determined to get thru that & do a better job. Please pm if you have any questions
Thanks
Dm
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Thanks for chiming in and seeking to improve customer relations. :applaud:
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Hey guys I just found out about this post today.
Thanks for stepping in. I wish you no ill will, just frustrated with this order. Not because of the missing parts - I get that, we all have our moments. The lack of communication and long time for a refund from a fairly straightforward order has me worried. Regardless of your ebay ratings and high number of orders, this was my first order with you and we are strangers. It's not a huge sum of money but as you know first impressions are important.
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Again I'm sorry for any issues. I quite enjoyed talking to you before, during & after the sale. I felt like we were talking as friends. I get several 100 emails a week & answer them in order as so as possible. I thought I answered all your emails but if I missed one sorry. We should be square or will be after I get home from work tonight. When you get your items feel free to email if you need any help. And again I enjoyed talking to you & hope to do so in the future
Dm
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Divemaster,
I personally appreciate your response to this thread and I'll give you another chance in the future.
I understand that doing business on the side of a regular job can be tough and I think your response here is a good one.
I'm sorry to hear about your health problems. I hope things are going better.
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:'( :applaud:
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Meh, the medical excuse. Heard that one a million times.
::)
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To keep it short I was diagnosed a year ago with what was thought gout only in my hands. My hands swell up big time. After it kept coming back & lots of blood test thru a rheumatologist I was diagnosed with a unknown inflammatory arthritis. There is no cure only control & I work my day job & night job with my hands. When you can't button your jeans that's a problem. So since they do not know what causes it they throw everything at it. 6 + steroid burst packs a month plus daily steroids. Medroil which is a horrible strong inflammatory, up to 8 termadol a day(those cause other peoblems) ' a long term med that takes up to 6 months to work. You have to get your eyes checked every 3 months because of side affects. I sleep in arthritus gloves every night. Taking all this crap causes fatigue & causes gastro problems makng you sick. Right now it's controlled somewhat. What really stinks I can't hardly play my machines anymore. Being a guy you keep thinking it's gonna get better.
I like to think there is good in everyone I just cannot understand why one person on the forums feels he must do nothing but spread misery in people's life's, that's really sad. Is it just so hard to be nice.
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Meh, the medical excuse. Heard that one a million times.
::)
PBJ being a dick. Heard that a million times.
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He's short changed customers for years. If his new medical conditions preclude the ability to sell arcade parts, then quit taking people's money.
:cheers:
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All I said was it's affected my getting parts out as fast as I wish . It's under control.You think what you want, I really do not care.
99.9 of my customers are the nicest people in the world. There's always one. I'm a honest hard working single parent with full custody of my kids. I ship a 1000 packages a month & enjoy me life . I enjoy dealing with the guys on a daily basic & have more than plenty of work, this pays my extras. I have made a ton of friends here. Ginsu for example is a good friend among many orhers
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Sorry to hear. No need to spill your guts anymore. Don't answer to that pr!ck of a troll.
good day.
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Your right my bad. I like to be friends with everyone. And would like to call him a friend too. I knows he's a wealth of knowledge
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it not like he actually ever buys anything (unless he's lowballing someone)
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Hey, man, hook me up with some free stuff and maybe I'll edit out my experiences like ginsuvictim did.
Anyway, glad you made it right with your jilted customers.
:cheers:
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Hey, man, hook me up with some free stuff and maybe I'll edit out my experiences like ginsuvictim did.
My post was actually just saying that I'd had one issue and people jumped all over me because it was a respected member of the community. It was a jab at this forum, not Divemaster.
...and I was just WAITING for you to mention the removal. When I did it, I knew it would happen.
You just hate Okies. Admit it. :lol
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Hate'em so much I married one. ;D
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Hate'em so much I married one. ;D
Hell, that might set it stone. :lol
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Anybody that uses the Army as an excuse why they are falling down on personal business dealings is dirtbag. The organization puts a huge emphasis on loyalty, duty, and integrity.
As someone with many family connections in both the military and law enforcement I STRONGLY agree with this.
I really want to chime in here with a long winded and detailed recount of my experience with DM and his business, but it will just be another TL:DR for most. I'll keep that part short, (well, short in comparison to my experience).
I originally made a decision to order from DM because he had in stock a rather large and heavy component for my build. I regret this decision based on a number of factors. Now I'm sure some people in the past (and currently) are having decent service from him. Customer service can be extremely subjective so I like to stick to facts where possible.
I recently concluded business of the one single order I made with ArcadeEmulator.net. Originally the order was placed in October of last year. I was misled by the shipping charges on his website and asked to pay more. I was given excuses via emails. I was short changed on a small part of my order, had to send constant follow up emails. But in the end I was offered a $4 refund for a small part of my order that had been missing on top of receiving the part as well.
In comparison I've also ordered from Ultimarc, Groovy Game Gear, HaRuMaN Customs, CraftyMech and Paradise Arcade, all within the same time period. All provided a great experience and in the case of both PA and CraftyMech they handled product issues in my purchase so well that I wouldn't hesitate repeat business. As mentioned in posts before I have an EXCEEDINGLY high demand for proper customer service, I work in eCommerce Marketing, have been a small business owner in the past, and also have held jobs that have a world class reputation (good and bad) for customer service. In my experience I did not find AE.net met anything close to what a regular person would expect from an online retailer in this day and age.
I get a strong feeling that AE.net is a side business meant to keep DM's ability to provide himself with cost prices for his hobby. At the risk of sounding cold hearted and insincere: providing long winded explanations of an apparent illness and making excuses of no time due to military service are not those becoming of a serious business owner. If you can't commit to the same regular expectations of any other small online retailer (shipping on days other then the end of the week, providing a website with proper shipping rates based on the products being sold, check the parts of an order before shipping, under promise/over deliver, etc) then you need to either shut your doors, or place huge disclaimers on your site stating the scope of your capabilities and prepare for people to voice a negative opinion as you sit there and take it, (and hopefully learn from it).
Bottom line: If you've had a decent experience with AE.net then nothing is stopping you from continuing to order from him. Please keep on doing so as long as he's in business. This is business not personal. At the end of the day we shouldn't need to hear excuses about other commitments, long winded excuses about an illness or single parenthood. Your warehouse burns to the ground and you can't fulfill orders, then that's another thing, customers (well most) would understand. Either live up to expectations or get out of the business.
Take a tip from Mark Cuban: "Treat your customers like they own you. Because they do."
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Side note: Here's the info graphic where I first read that Cuban quote. Maybe this can help you turn your business around and start building some decent college funds for those kids of yours:
(http://onedeepdesign.com.au/wp-content/uploads/2014/01/6-ways-to-make-customers-fall-in-love-with-your-brand.png) (http://onedeepdesign.com.au/wp-content/uploads/2014/01/6-ways-to-make-customers-fall-in-love-with-your-brand.png)
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The customer ordered a happ coin door with the mini under door. The customer contacted me the key was missing from the lock on the cash box. I offered a refund on the lock so you could just install a different lock if you wanted. Both happ & I sell these locks for $3.75. Or I offered to order the exact lock for that door & ship it to Canada when it came in & you asked for me to order it & you would wait. This coin door & parts are on b/o much of the time. I like to keep 3 when possible do to sometimes it's a long wait. It took a while to get the part in & I emailed you when the lock came in & shipped the part out.You emailed me you were happy when you received the lock that you did not have to even change the lock, you were able to just use the key. That was over 6 weeks ago. You never said anything about there being any other issues. Except a key lock , that I ordered & shipped to you.
Thanks
Dm
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Wow, #slowclap. You're really bad at this...
Last night after my post you sent me what some could take as a sarcastic message:
I read what you wrote thanks
(That was it, that was the whole thing)
Now this morning you post a bias and somewhat inacurate recap of part of the transaction. Mind = Blown.
Whatever, I'm not going to waste anymore time with this. Good luck with your business. ::)
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Well I have to add my latest experience with arcadeemulator.net.
I was ready to order an Aimtrak and Ultimarc was out of stock so I went to Arcadeemulator and ordered it.
I ordered it on Saturday night, he shipped it on Monday and I received it on Wednesday.
No problems, no issues. Just the way I like it.
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I went back and dug up my purchase history with arcadeemulator.net
On top of the order being short changed, he "accidentally" sent cheaper parts, wouldn't send me the right items unless I returned what he sent, then refused to pay for return shipping, so I got to stand in line at the post office and spend $10 to correct his "mistake." No apology or attempt to make it right on his part, but I eventually got what I actually ordered.
It's seldom that my experience with a vendor is worse than I remembered, but this guy managed it.
:cheers:
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You know what Jim, I have tried to make up things with you & even stated once I would like to call you friend. I have defended you in post trying to see some good in you. 99% of the guys on here are the nicest in the world. I send 5,000 packages a month & have a 15k positive feedback also. I like to think there is good in everyone but maybe not here with you. Also I do not sell keep parts only happ & ultimarc. Have you ever searched yourself on the net. The Oklahoma forum someone called someone a PBJ & a fight broke out. Its such a insult, its very obvious you are just a Mean person how sad to be that way in life. If you would quit being suck a ---tallywhacker--- I would even try to settle up things with you. Its obvious you know your stuff, there is just no reason to be such a ---tallywhacker--- to the world
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You know what Jim, I have tried to make up things with you & even stated once I would like to call you friend. I have defended you in post trying to see some good in you. 99% of the guys on here are the nicest in the world. I send 5,000 packages a month & have a 15k positive feedback also. I like to think there is good in everyone but maybe not here with you. Also I do not sell keep parts only happ & ultimarc. Have you ever searched yourself on the net. The Oklahoma forum someone called someone a PBJ & a fight broke out. Its such a insult, its very obvious you are just a Mean person how sad to be that way in life. If you would quit being suck a ---tallywhacker--- I would even try to settle up things with you. Its obvious you know your stuff, there is just no reason to be such a ---tallywhacker--- to the world
5,000 a month? Really? They must dread Saturdays at your post office.
:laugh2:
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Well its obvious you know nothing about my business. You have so much to offer. Why not help people, people have quit this forum over you. If you would just be a descent person. I would try to make things right with you.
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Well its obvious you know nothing about my business. You have so much to offer. Why not help people, people have quit this forum over you. If you would just be a descent person. I would try to make things right with you.
:applaud:
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@divemaster127 Stop acknowledging that [this expletive was flagged and removed] existence.
good day.
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I think he's quite funny, and makes a few valid points.
I think this thread is a bit more about you and your level of customer service, (or lack thereof). And would appreciate you keeping it on topic rather than pointing fingers at other users about things that are off topic.
And I'm sorry, I know a few things about the scope of eCommerce on a National level (it's what I do). There is no way you're shipping that volume without a dedicated post service visiting your establishment(s) daily. And since we know for a fact you only ship one day a week, and unless your selling everything at cost (which I know your not), you business does not reflect signs of moving that volume of product. You would have a larger eComm platform, you would hire at least some noticeable help, and you wouldn't ship one day a year.
I stand by all of my previous comments in my previous posts in this thread. If you want to stay in business and not have to defend yourself from customers with valid points, then make changes. If your not willing to do that then shut down.
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well all MGB did was post a good comment & pjb always has to troll & just be himself. I am shipping everyday just more on the weekends. And just for your knowledge usps does visit my place everyday, its easy, free, setup online & I can hide the stuff everyday until its picked up. And again you have nothing of my volume. 99% of my customers are great, Im shipping more now than I have in the last 11 years. And I will bend over backwards to take care of someone & chance there is a point I do not care what you or pbj think & would prefer you just move on. If there is ever a time either of you will be decent I will return it & try to make good on things, but as long as you keep doing what you are doing, you both can just jump in the lake for all I care. This is just directed at pjb, he is nothing but a complete ---tallywhacker--- & always will be. I tired to work things out with him, & he just kept it up. So pjb you can just goto hell, you do nothing but spread misery. Chance none of that was directed towards you whatsoever, if you would contact me, I would just something for you. The offer is open to anyone but pbj. I will do anything I can for 99.9% the .01% I just do not care anything what you think
good day
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::) ugh, yeah. This is too "internet juvenile" for me to continue in this thread.
Bottom line:
Buy from this guy at your own risk. Results will vary!
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All of this from you over a missing key from a door on a cashbox. I offered you a refund or I would have to order to get you the exact key. You agreed to wait, this was on backorder & I told you so. You emailed multiple times over a "key" & each time I answered you I would ship as soon I could. I emailed you when it shipped. And you even emailed me "saying thanks this is great it even fits the current lock on the cashbox" I contacted happ multiple times trying to get you the exact key & did a lot of extra over a key. And due to that you write volumes & do whatever you can to hurt my business. You have to much free time over a missing key which I did send you. So who is the child & felt the need to stick your nose in my business again. I do not contact you or bother you. And your right, I have no time trying to please someone like you when I have good & loyal customers to take care of.
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::) ugh, yeah. This is too "internet juvenile" for me to continue in this thread.
Bottom line:
Buy from this guy at your own risk. Results will vary!
Dude, you're the one that keeps coming back to it.
Move on. There are better ways to boost your post count :)
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Dude, you're the one that keeps coming back to it.
Move on. There are better ways to boost your post count :)
BYOAC needs a rep button. >:D
good day.