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GGG Order and no response

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Epyx:

Agreed. I like the Lizardlick approach:

http://www.lizardlick.com/order_update.shtml

Due to the ST:IV fever and resulting CP DIY'ers they posted this and at least mention up front its increasing their times by 2 weeks and communication will be slow...they even mention which parts are causing the issues etc.  That is the way to do it imo.

nox771:

For what it's worth, I've placed a couple orders with GGG and the goods always came through.  However that said, one of the orders was complex and it took several weeks before I got it (I think it involved a lot of hand assembly).  I did not get status updates until it shipped.  At the time I was very busy so I didn't really notice.

There was another time I posted queries via the GGG website, and that was the equivalent of talking to a wall, so I think communication is lacking somewhat.  Seriously, people shouldn't bother putting query forms on a website if they are never going to check it (they are by no means alone in this - a lot of major companies do this as well).

I don't think you have to worry about not getting your stuff.  I seriously doubt a respected vendor would destroy their reputation here for $300. 


severdhed:

i wouldn't worry.  when i was building my last panel, i placed orders from both GGG and Ultimarc, and my Ultimarc order came several days before my GGG order did, even though it was from the UK...ultimarc is just awesome like that.

communication is a little lacking with ggg, but i had no problems at all getting my stuff from them

DillonFoulds:

I ordered a KeyWiz40-Eco from them last sunday, and got the comfirmation within a few hours. They processed it wednesday and i received and e-mail saying so, and I'm expecting it to arrive this week.

I'll keep this thread updated, but i don't have any issues so far.

CheffoJeffo:


--- Quote from: mark6437 on September 19, 2009, 11:27:51 am ---I did the email, as I said in original post. I sent the email from their web page so spam filter is not the issue.

--- End quote ---

As I said, I intended no offense ... BUT there are many scripts that will get caught by SPAM filters, even from the vendor's own site (I wouldn't ever assume that the vendor's webhost is the same as the vendor's SPAM filter provider and, even if so, that they have everything configured properly to pass through)


--- Quote from: mark6437 on September 19, 2009, 11:27:51 am ---As far as a PM I have no idea who runs GGG so I really cannot PM. I would think the email sent from their own web page is just like a PM though.

--- End quote ---

I guess I should have mentioned that (and am surprised that nobody else did):

http://forum.arcadecontrols.com/index.php?action=profile;u=157


--- Quote from: mark6437 on September 19, 2009, 11:27:51 am ---The reason I posted on here is because I ordered all the other stuff on the same day I ordered from GGG and I have received all of the packages. Even the one from Ultimarc which comes from england. And the GGG site still says processing.
--- End quote ---

Hey, I understand -- stuff from Ultimarc gets to me faster than stuff coming across town.



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