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mrbailey1980:

Has anybody had any problems ordering from Groovy game gear of late?

I orderd from them on the 28th july and it still says processng in my acount and no payment has been taken from my bank account, I emailed them last week to chase it up but no one has got back to me.



garnerb350:

Randy is a good guy....check your email and look at your spam folder to see if he has contacted ya...
I had a similar problem once & he actually called me, because we couldn't get in touch with each other via email.

mwong168:

I placed an order on July 29 or 30th and Randy shipped my order out on August 6.  He emailed me back to apologize for the delay on the shipping and replies to a few questions I had emailed him earlier.  He's a good guy to deal with so just be patient.

rEd86:

I just placed an order from him in late July and it did take a little bit of time. (I didn't find out what the problem was but I didn't push the matter either - Randy did respond.) I think this is unusual for GGG so just hang in there.  I am VERY pleased with what I received.

I think we're getting spoiled with real-time responses the internet gives us.  GGG has been a little slower than normal lately, but there was a time when 3 days wasn't unacceptable.   ;)

--Ed

RandyT:


Sorry about the delays, folks.  It's been a very hectic month here.  Higher than normal order volumes, R&D projects, stock shortages/vendor problems and a couple of items on the personal front (Daughter's wedding, hosting her grandfather from Germany during his month long visit, etc..) have caused some orders to go out a little slower than we would have liked.

Just a couple of comments about other things that can affect processing times.  Some orders go out the day they are received if they are simple resale type items, while others may take a bit longer if they are something we need to build.  If there are many of those types of items on the same order, it can take a few days to get everything completed and tested. 

If someone uses the order comments box to ask questions that ultimately cast doubt as to whether the order should be filled, this ends up putting that order on hold until things can be ironed out.  Lots of things affect processing time, and high order volumes can stretch these a bit.  We seem to get hit in waves for some reason, which makes it tough to gauge resource allocation in any meaningful way, so the "machine" just bogs down when it happens.

If anyone placing an order has an urgent project timeline, they should alert us to that in the comments box when placing the order.  When folks do this, we make an extra effort to try to accommodate, or I will notify them if it's going to be a problem. 

Things are starting to get back on track now and we are focussing on clearing any backlogs.  Thanks to everyone for the business. 

RandyT

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