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Big ups to Nintendo
Felsir:
--- Quote from: protokatie on July 24, 2009, 03:01:33 am ---The don't make their money in the consoles, but on the game licenses. Also, I imagine they count their resending out of refurbished units as "sales" to inflate the number of units out in the wild.
--- End quote ---
AFAIK, Nintendo does make a profit on the hardware, it's Microsoft and Sony making their consoles at a loss. I don't know if they "need" to inflate the number of sold units - I think it is pretty much confirmed by just looking around that there are more DS handhelds out there than PSP (or any other current gen console).
So far there are 100 million units shipped, those defect units to wouldn't even make a difference to that number. I mean if the "replaced" units would make such a significant part of that 100 million, the reputation of DS-trouble would overshadow the "famous" XBox Red Ring of Death failure rate.
LLUncoolJ:
Just to clarify, my 6yo f'ed this thing up. It didn't just fail from playing it. They have a 1 year warranty on them if the screen or something screws up. I am having to pay to get it fixed (or a new one), but it is less than half the price of a new one. I am really satisfied (or hopefully will be) with the outcome. Plus, they reset the 1 year warranty.
I don't know how many they have sold, but I think every kid at my son's latchkey program has one, that is the reason I would buy one for a 6yo. And now my 3yo wants one (she's gonna have to wait a year or so). They are pretty incredible when you stop and think about what we grew up with...in my case an Atari 2600 on a B&W tV. :'(
TacoTownCharlie:
My 9 year old had a DS Lite until the hinge cracked and the touchpad wasn't able to calibrate correctly. We ended up buying a used DS (the previous model) because it seemed sturdier. That one has held up quite well. I recently sent off the broken DS Lite to www.nintendorepairs.com; they charged me ~$80 for a new touchpad and case. The best part is that I did not have to transfer the guts myself (I'm getting too old for that kind of delicate work). I just got the DS Lite back yesterday and everything looks and works great.
YMMV
patrickl:
My 6 year old keeps his Nintendo DS in a protective cover. Works great for keeping the thing in one piece when it falls down.
Level42:
My opinion is that Nintendo's service and guarantee actually sucks BIG time !
My son's DS upper (!) display cracked after only 3 months of use. It did NOT fall or get damaged in any other way and my son is very careful of his toys. It had been in an OFFICIAL Nintendo protective hard-plastic see-through cover for it's entire use. The screen actually broke while he was playing a game (he showed it to me after it happened and I had seen the screens just before he started playing....)
So, back to the store, sent back under guarantee. I get back an "offer" from Nintendo (or actually some freaking 3rd part company that "apparently" does Nintendo's "service" here, it would be nice they would mention NINTENDO somewhere....) For "only €87,50 I can get a refurbished one.
Wait a minute Nintendo, I buy a product, it FAILS well within warranty and you claim LCD's are "not in warranty". I think under Dutch law it is impossible to exclude any part of a product you sell.
Next, I ask Nintendo to proof that the LCD was damaged by US and did not break spontaneously. Imagine my mixture of laughter and anger when they e-mail me a picture of the damaged screen. DUH, I KNOW how it looked when I handed it in. That is NO proof that _we_ damaged it.....
To top it off, if I want the DS back, I will have to pay €25 because of "examination costs". But it is still under warranty Nintendo !!!! I complained about this at the store because they did not mention that I would have to pay this if it turned out to be not under guarantee (which I still do not agree about). Anyway the store agreed to take the 25 euro's cost and so I got the damaged one back.
Later found out that replacement displays are really cheap, so I ordered one. Thing is, this stuff inside there is tiny.
Everything went well, but I made the mistake that I removed the "flat-cable" (actually this plastic flimsy stuff) wrongly from the lower screen (which was completely unneeded to replace the upper screen I later discovered). Anyway, I ---fouled up beyond all recognition--- up, can't re-insert that flat-cable anymore (top screen actually works great)....
Decided to buy a new DS. I actually think the DS is constructed very poorly since it's used mainly by kids. It looks very flimsy at various spots. This is one machine that won't last long but I guess Nintendo doesn't give much about it.
Saw the DS lite for 99 euro's in Paris yesterday by the way, I payed 122 just a week or two ago.
All in all, not impressed at all. I received a questionnaire about customer satisfaction about the warranty treatment and you can imagine how I filled it in....I wonder if they'll even get in touch.....
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