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| TurboTwist Hi-Low Spinner Backspin problem. XP 64 Poll rate, Works Now! |
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| Bender:
--- Quote from: Derrick Renaud on February 28, 2009, 09:35:28 am --- --- Quote from: Bender on February 27, 2009, 10:42:03 pm ---and by the way "a little more effort" was a weeks worth of trial and error, and having to pull my hard drive 3 times to fix stuff, I almost had to reinstall the whole OS but for some great advice from another forum member --- End quote --- So you actually have Vista 64 SP1 with all current updates patched to do 500Hz? And the mouserate program confirms the higher poll rate? If so how? --- End quote --- No it's XP x64 that I've got working, and yes the mouse rate program (and more importantly gameplay) does confirm the poll rate --- Quote from: RandyT on February 27, 2009, 11:50:22 pm --- --- Quote from: Bender on February 27, 2009, 10:42:03 pm ---and by the way "a little more effort" was a weeks worth of trial and error, and having to pull my hard drive 3 times to fix stuff, I almost had to reinstall the whole OS but for some great advice from another forum member --- End quote --- Heh, but to be honest about the situation, that was an atypical experience......glad to hear you got everything going, though. --- End quote --- Thanks Randy, my one complaint, in all this, is that nowhere (that I can find) in your literature or website do you mention that you need to patch yor OS to get the Spinner working correctly, and in fact you claim it's plug and play, which IT IS NOT, it's left to the consumer to relise the problem diagnose it and search out a solution. I just think you should supply the info upfront and that would make thing a lot easier for everyone. Just my two cents again I have said it over and over again, you make fantastic products and are always there to help out, and I really appriciate that just put the info out there upfront |
| RandyT:
--- Quote from: Bender on February 28, 2009, 11:45:33 am ---my one complaint, in all this, is that nowhere (that I can find) in your literature or website do you mention that you need to patch yor OS to get the Spinner working correctly, and in fact you claim it's plug and play, which IT IS NOT, it's left to the consumer to relise the problem diagnose it and search out a solution. I just think you should supply the info upfront and that would make thing a lot easier for everyone. --- End quote --- The problem here, again, is the OS, not the hardware. This is an application specific issue. MS didn't start locking down the poll rate until XP. Even so, it does not "break" the spinner function, but if you do not adjust *your* operating system to accommodate your particular needs, the spinner won't do what you might expect it to. Macs, 98SE, Windows 2000, and Linux don't appear to have the poll rate issue, and out of all of the spinners I have sold (no small number) this has been a support topic all of about 3 times, counting this as the third. The XP polling issue, and the simple fix, is such common knowledge that it just never turns out to be anything warranting significant focus. The x64 issue, on the other hand, is a little rougher road and the novelty of the situation is what prompted me to get involved and try to help direct you (and Frizzle, because he said he had posted about it several times in the software section without response) to some places on the web where it looked like people had figured it out. But folks actually using a 64bit MS operating system are still in the vast, vast minority. The major issue with "officially" pointing people to third party software is that it is impossible to directly support. There are just too many possible combinations out there. And all too often people consider merely the presence of those links a pretense to demand that support, especially if they decide to make the purchase based on it. As you have seen, I'm happy to help where I can, and really enjoy doing so. But it's difficult enough to directly support the software and products that *I* create, and quite honestly, the last thing I need is to set myself up for a situation where I am expected to support the work of others. Especially when that support is plentiful in other places when one only takes the time and effort to look for it. RandyT |
| Bender:
Microsoft certainly didn't write your claim that the TT2 and the TTH/L are "plug and play" I'n not saying it your fault, just be up front about the limitations under those other OS's (I think most of people on this forum are using XP) It is simple. Say they are plug and play for Macs, 98SE, and 2000 and Linux but because of whatever microsoft did you need to up the pollrate to get the spinner functioning correctly, in XP and VISTA and maybe point them in the direction of the wiki on this site about the subject As I said earlier, you leave it up to the consumer to find and fix this fault, which is bad business if you ask me. This is actually the second time I had to address this issue and I'm only 1 customer. I had to fix it before with the TT2 on XP 32bit. I did research here and was able to solve it from reading the wiki and a couple other posts (still took a couple of days and a few hours, granted nothing like wrestling the the 64 bit stuff) That is not how it should be done, Sorry |
| RandyT:
--- Quote from: Bender on March 01, 2009, 11:02:01 pm ---Microsoft certainly didn't write your claim that the TT2 and the TTH/L are "plug and play" --- End quote --- Mike, did the spinner work when you plugged it in, without requiring you to install any drivers, yes or no? The way you are conducting yourself, you would lead people to believe that the answer is no, when we both know better. That does not mean that some system configuration might not be necessary for specific installations, any more than "plug and play" means one can simply boot up MAME and play any spinner game to perfection without adjusting the sensitivity settings or enabling mouse input. You are reading far too much into the words as a matter of convenience to your point. We offer both the TT2 and the High-Low spinners without any interface at all. On the same page no less. Derrick was having the exact same problem you were with his x64 system....and he was using an OptiPac with his TT2. Should I also list every possible optical interface out there and detail it's interaction with every OS? He not only was able to get it working the way he wanted, he came up with his own unique approach which he documented for the benefit of others. One thing I would certainly do if brought to my attention and I was able to verify it, is mention any systems where there is a hard incompatibility. Meaning that there is no known way to make it work in any usable way. As yet, there are none which even come close to meeting this description. People love the spinners, and I have never been asked to accept a single return out of the very large number of units we have shipped. And that includes a ton of XP users. And you never emailed me about the poll rate thing in XP. To be fair, nobody does because it's such a well known MS problem and because a simple solution exists. But if you had, I certainly would have saved you a lot of time. I don't know where you spent the "days and hours" on the 32-bit XP poll rate thing, but it literally took me 5 minutes to find, download and install the program on my XP system. Less effort than installing most mainstream hardware devices which have their, often times outdated, drivers in the box with them. Your comments make it look like you are looking for someone to take the frustrations of using your new OS out on, and I just happen to be handy. Which I'm not sure I understand, given that fact that I spent a fair amount of time looking into the situation and posting links to places I thought could help you get squared away....which you apparently used to fix your issue. |
| Bender:
Make all the excuses you want your product is not "plug n play" in Vista an XP Sorry! I tried to be nice about all this, but DON'T PISS ON ME CAUSE I HAVE A LEGIT COMPLAINT |
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