Main > Buy/Sell/Trade - non-retail
eastbayarb (problem resolved)
cyapps:
I think you handled it right, you are in a tough position and I hope everything works out.
tomdotcom:
Ok he has shipped it now as of today. I also offered to cover extra shipping charges as it cost more then he thought it would. As long as it arrives safe and sound and working. I didn't want it to come to to this but what the hell was I susposed to do? Watch my money dissappear when I couldn't get an answer? I'm one of the good guys...
ken_cinder:
You did the right thing, and from a seller standpoint I'd totally understand.
Years ago I ran a site that sold gaming accessories and other things, I cut off entrance to the store from the main site and "thought" I shut the store down to new orders while I was away for a few months and couldn't fill any orders.
When I came back, I had 6 unfilled orders.....WTF. Seems I hadn't shut down the cart system and people were finding their way to the store via Google. 3 of the orders were new enough that I just filled them, the other 3 had filed Paypal claims.
I filled their orders, and 2 dropped their claims, the other 1 person conveniently stopped responding to me after I told them I had shipped their order, got their money back and kept what I sent them.
If a seller can't understand you trying to cover your own ass legitimately, even though they've run into a problem where they couldn't contact you, it's a seller I'd never want to deal with again.
HaRuMaN:
http://forum.arcadecontrols.com/index.php?topic=51195.msg656803#msg656803
RayB:
Did you get a tracking number? Is it valid? If no to either, I'd still start the dispute before the time limit runs out for that.