Main > Buy/Sell/Trade - non-retail
eastbayarb (problem resolved)
<< < (4/5) > >>
cyapps:
I think you handled it right, you are in a tough position and I hope everything works out.
tomdotcom:
Ok he has shipped it now as of today. I also offered to cover extra shipping charges as it cost more then he thought it would. As long as it arrives safe and sound and working. I didn't want it to come to to this but what the hell was I susposed to do? Watch my money dissappear when I couldn't get an answer? I'm one of the good guys...
ken_cinder:
You did the right thing, and from a seller standpoint I'd totally understand.

Years ago I ran a site that sold gaming accessories and other things, I cut off entrance to the store from the main site and "thought" I shut the store down to new orders while I was away for a few months and couldn't fill any orders.
When I came back, I had 6 unfilled orders.....WTF. Seems I hadn't shut down the cart system and people were finding their way to the store via Google. 3 of the orders were new enough that I just filled them, the other 3 had filed Paypal claims.
I filled their orders, and 2 dropped their claims, the other 1 person conveniently stopped responding to me after I told them I had shipped their order, got their money back and kept what I sent them.

If a seller can't understand you trying to cover your own ass legitimately, even though they've run into a problem where they couldn't contact you, it's a seller I'd never want to deal with again. 
HaRuMaN:
http://forum.arcadecontrols.com/index.php?topic=51195.msg656803#msg656803

RayB:
Did you get a tracking number? Is it valid?  If no to either, I'd still start the dispute before the time limit runs out for that.
Navigation
Message Index
Next page
Previous page

Go to full version