Main > Everything Else
United Airlines
Kevin Mullins:
--- Quote from: pinballjim on February 02, 2009, 05:00:41 pm ---(c'mon, had to lighten up this thread somehow)
--- End quote ---
Humor is a good thing..... don't mind it at all.
Everyone besides me is just a wanker anyways. :laugh2:
RayB:
I'm sure unions have a role in the crappy service too.
mpm32:
I just flew back from Vail last night. Piss poor attitudes from the check-in people, the gate reps and the stews.
I always sing this on the plane - good thing I never need anything from them;
Dartful Dodger:
You know we've hit hard times when the people answering the phones in India are losing their jobs.
Kevin Mullins:
It's not hard times that causes that, it's corporate ploy to save money without having to directly relate to the customers. It's a company falling apart and trying to save it's ass.
--- Quote ---United spokeswoman Robin Urbanski said the airline is able to respond better to customers who write, since they often include more detail, making it possible to provide a more specific response.
"We did a lot of research, we looked into it, and people who e-mail or write us are more satisfied with our responses," she said.
--- End quote ---
What a crock ...... what it means is they can teach other employees to copy and paste responses and not have to actually deal directly with an irate customer.
Look again at the response they gave us..... satisfied absolutely nothing.
Hell, they didn't even respond to our e-mail, they responded to the BBB's e-mail.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version