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United Airlines
ark_ader:
In December I went back to the States to get my dog from the US to the UK via PETS. I flew out on BMI (the only PETS carrier for Manchester UK) three hours late as they forgot to hanger the plane overnight and the de-icing took three hours (two refills) before take off. Nice uneventful flight to Chicago.
United Airlines flew me to Las Vegas without a hitch, even though I missed my connecting flight, I was treated like royalty. Nice seats, great customer service until I boarded the plane.
The Air hostess was like 60 years old and from the look of her raised 12 kids. She ruled the skies when we took off. No messing about, no complaining and if you did you got the look of death. No FBI threats just the look of death. Well it was enough as I had no change - nor did she.
Safe to say I won't be traveling on United any time soon, as the return BMI flight was direct (for my doggy's comfort).
Great flight though - the four hours sailed past, but that woman scared the poop out of me and most of the plane would have agreed too. :o
If you are thinking of sending your doggy via PETS - take this advice - unless its an heir to a fortune - its cheaper to buy a new one at the other end, unless you are a softy like me. ;D
Kevin Mullins:
--- Quote from: RayB on February 02, 2009, 05:14:40 pm ---Blah BLAH BLAH Blah Blah
You don't get any extra service riding a bus, so expectations should be scaled accordingly when flying.
--- End quote ---
Everyones definition of "expectations" can greatly vary.
This isn't a matter of "special services" or "special treatment"....... it's simply a matter common courtesy, lending someone a hand with a bag, giving someone enough of your attention to help them along their way even if it's just simple instructions, a smile once in awhile doesn't hurt either.
Here's a scenario:
A little old lady comes walking out of the grocery store with her hands full, obviously having a difficult time managing what she has:
Do you....
A. Step aside and watch the show.
B. Offer some form of actual physical assistance.
C. Knock her down so you can get on in the store yourself.
What would you want someone to do for you?
That's the sort of thing is what makes a difference.
Dartful Dodger:
--- Quote from: Kevin Mullins on February 02, 2009, 04:43:17 pm ---Understood ....... but no excuse for an employee to be a jackass.
They're still currently getting paid aren't they?
--- End quote ---
Understood...... but...
Even if they're being jackasses, they're still getting paid aren't they?
One of our clients was bought by a European company. Right after the purchase 60% of their employees were fired. Every other week(pay day) another handful of people are let go. We still have projects with them but no one in the American offices knows or cares about the projects I’m still working on.
They're all going to get fired and they know it, so they spend their time looking for other jobs, or surfing the internet.
One of you bastages reading this post probably has several eps logo requests from me sent every other day beginning a week ago sitting in your inbox.(I’ve even CCd your boss with the request, but your boss is as unconcerned about it as you are)
I’m assuming American Airlines employees are feeling the same way about their job.
Hoopz:
--- Quote from: pinballjim on February 02, 2009, 05:00:41 pm ---(c'mon, had to lighten up this thread somehow)
--- End quote ---
I'll try too. ;D
Can you fit in one seat or do they make you buy two? ::)
j/k as that seems to be your way of being rude without taking responsibility.
It takes only a little effort and time to go from being a crappy employee to offering good service to someone who needs it. Your girlfriend should have been treated slightly different from the beginning and it would have made a world of difference. Instead they compounded it and make it much, much worse.
Kevin Mullins:
--- Quote from: Dartful Dodger on February 02, 2009, 06:57:28 pm ---
--- Quote from: Kevin Mullins on February 02, 2009, 04:43:17 pm ---Understood ....... but no excuse for an employee to be a jackass.
They're still currently getting paid aren't they?
--- End quote ---
Understood...... but...
Even if they're being jackasses, they're still getting paid aren't they?
--- End quote ---
I understand human nature quite well.....and it's easy for people to get that way over a job.
But it boils down to the individual.
I've had jobs that I absolutely could not stand the upper management tactics, or their desire to make the almighty dollar. I personally will not hesitate to rip a General Manager, an Officer above me, or any other member of "the team" if they insist on treating people like a number. And regardless of job happiness or what position I may personally be in, I refuuuuuse to treat any customer, client, or anyone else "outside the box" with anything but respect.
When we walked up to the "Customer Service" counter and all the guy can do is point to the automated kiosks......while him and three other employees hang-out behind the counter, well, then you already failed. And there was only one other customer there at the time. And this is the same guy and group of employees that when asked about the gate pass so that I may assist her to the gate that says "we don't issue passes for that", so I ask "who does?", his initial response was "the airline does"........when I give him the WTF!! look he decides to change his tune and go into some FAA spiel which pretty much explained absolutely nothing.
Which is when the TSA fellas kicked in and gave her a hand, since "I wasn't allowed to" and the airline obviously wasn't going to.
Now I don't know about some peoples opinions, but first impressions can be a ---smurfette---.
--- Quote from: Hoopz on February 02, 2009, 07:00:19 pm ---Your girlfriend should have been treated slightly different from the beginning and it would have made a world of difference. Instead they compounded it and make it much, much worse.
--- End quote ---
I agree, and if this had been a one time, sorry it happened situation then so be it.
But it wasn't. It happens more and more each time.
Her and her family have been "flyers" for a loooong time. (not so much myself)
I've used United merely as a direct example of recent events, but the sad truth is we see it more and more often everywhere you go.
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