Main > Buy/Sell/Trade - non-retail
None Too Happy With Dream Arcades
mrserv0n:
I know the owner of DA pretty well and have done affiliated buisness in the past with him, Hes not a cheat hense he has a profitable successful company.
I own a similar site and BELIEVE ME people are retarded. Its the nature of owning your own buisness. I recently shipped a home arcade computer to a customer who sent it back to me and issued a charge back because he couldnt remove the side of the computer case. No guys im not kidding.
"IT WONT SLIDE OFF"
did you unscrew the 2 screws on the side of the tower sir?
"what screws theres 15 screws back here"
THE TWO holding the side of the case on.
"UGhh I dont know this is ridiculous"
....10 minutes later
"ok i got the side off you have to slide the computer side off it doesnt just PULL off"
ok now (as I sigh inside") Just make sure there are 2 cables running from the one cd rom to the motherboard.
"The inside of this computer has wires all over this is ---That which is odiferous and causeth plants to grow--- im sending it back, CLICK"
ANd it was returned.
This is a true story, so believe me my client took 35 minutes on the phone to OPEN THE SIDE OF A COMPUTER CASE!!!!!!!! Then Returned the system because
he felt there where too many WIRES INSIDE!!!!!!
pinballwizard79:
Why did you ship him a computer that needed to be taken apart?
Kevin Mullins:
--- Quote from: pinballwizard79 on January 24, 2009, 12:26:45 am ---Why did you ship him a computer that needed to be taken apart?
--- End quote ---
I was just going to ask the similar....
Can you elaberate on WHY it was that the customer needed to take the cover off?
Obviously they were clueless about computers and therefore were most likely intending to purchase something that was ready to go.
And I will also note that you at least attempted to help them with whatever that problem was, which is a good thing. (good business practice)
Warborg:
--- Quote from: pinballwizard79 on January 24, 2009, 12:26:45 am ---Why did you ship him a computer that needed to be taken apart?
--- End quote ---
I'm certain that wasn't the intent... :P
I've been in the PC business for about 20 years now, and not matter how well you pack it up, how you ship it, etc. sometimes things get jolted loose in transit. It sounds like when the user got it one of the drives wasn't being recognized, and that's one of the first steps is to check the cables... Yeah, he could have just had him ship it back and check it, but it would have taken days and could have just had something similar happen a second time around.
DaOld Man:
I would have told him to ship it back when he first said something about not being able to pull the cover off.
My first thought would have been not to let a guy of that caliber inside to do more damage that I would have to account for, but thats just me.
Now, someone asked about DA's service.
I have bought 4 CP kits (16 buttons and 2 joysticks each) from them.
They gave me great service. Out of 64 total pushbuttons and 8 total regular 8way joysticks, Ive had 2 pushbuttons fail over a 4 year period. (I didnt send them back for replacement.)
I dont think thats bad.
The CP kits were cheaper than anywhere else, so I kinda figured they would be low quality, but I was satisfied with them so I went back 3 times. They answered the questions I had as a newbie, parts came in quickly and all the parts were there.
But like I said, I didnt try to return anything.
I try not to gang up on a business based on the report of one customer. Now if a string of customers start agreeing with the one, then maybe it's time to take a look.
But you cant please everybody.
Just my 2 cents.