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None Too Happy With Dream Arcades

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Ginsu Victim:

Well, he does seem to have a temper.

dreamakuma:


--- Quote from: CheffoJeffo on January 23, 2009, 04:46:42 pm ---No, you were just happy to smack on DA's support policy without understanding either what it means or what problem the eBay dude had.

I would assume that some of the more apparently draconian measures in the quote support policy is because people do stupid things when moving cabinets. *I* still make stupid mistakes moving cabinets -- doesn't mean that the seller should pay for it. As for the manufacturer issue, I would guess that at least some of the stuff that DA installs confers rights upon the ultimate purchaser, not upon DA, so that DA may have no recourse in the event of failure, regardless of whether or not they want to help (see the previous statements about stupid things and cabinet moving).

Consider, for example, the software that is included -- who is responsible for supporting it ? I certainly don't call Best Buy when I want support for a game I bought there. Nor do I expect them to intervene on my behalf. I go to the manufacturer.

As I said, let's wait to hear DA's side before judging anything -- after all, it sounds like DA was working with this guy for MONTHS, which extends well past the 30 days stated in the official legalese.

--- End quote ---

I only meant That When Buying something like this, Then getting screwed is a worry. Which is why I look for a warranty. DA may have some great stuff, this guy may not know how to turn it on, Could be anything. But I always worry about a horror story coming home and no way to rectify the situation. I have no right or place to say if DA is good or bad. But looking at the context of the qoute from the site, and what the guy said, I can only say"I prefer Warranties".  Even just a 30-day on some sticks or a 90-day on a unit would be reasonable to me. I don't shop at DA, but that more because I don't have that kind of cash. All I said in my original post was I don't like the idea of being screwed like that(under the pretense of he got it DOA and No support, and how that qoute in lamence terms adds to"not our problem"). If DA is liable isn't for me to know. But if they are, and not responding to emails, I'd be mad too at $2500. That would be my worst nightmare... :dunno

CheffoJeffo:

EDIT: Meh ....

Hoopz:


--- Quote from: Ginsu Victim on January 23, 2009, 05:00:23 pm ---Well, he does seem to have a temper.

--- End quote ---
It sounds like he's extremely frustrated.  I'm sure there's a reason for it and I, like many others, are curious to see what occurred.  Two sides to every story though. 

Pissed as hell is another way to say it too...  :)

Ginsu Victim:

The way I look at it is people who aren't in-the-know are Dream Arcades' main customers. This guy probably knows jack about arcade cabs, because he gives no details about the machine whatsoever.

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