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Somtimes, you gotta love customer service...

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Level42:
My dad owned a 80 GB external Western Digital harddrive that he bought almost 2 years ago. He was having problems with it, it lost the USB connection to the PC after about 4 minutes. I tried it on my Mac and 2 laptops with exactly the same results.
My dad's not the world's most patient man and since the drive was "only" 80 GB, he already had bought a new one. He said I could have the defective one and see if I could get it repaired under warranty. (WD warranty is 2 years).

So I returned it to the store. It did take 4 weeks, but now I'm sitting here with a (good as new)  _500 GB_  "My book" drive that's probably been refurbished by WD, but who cares :D

Now that's the kind of customer service I like :D


And thanks dad :P

ChadTower:

Returned to the store?  Around here you wouldn't get a replacement if you tried that after 2 weeks nevermind 2 years.

ark_ader:
Yeah its usually return to manufacturer.  Hope your dad zero'd the drive before he sent it in or stuck a nice big magnet next to it.....

I don't like discussing returning faulty hard drives in fear of tempting the hard drive fairy to kill all mine.  :P

Level42:

--- Quote from: ChadTower on October 02, 2008, 09:23:52 am ---
Returned to the store?  Around here you wouldn't get a replacement if you tried that after 2 weeks nevermind 2 years.

--- End quote ---
Yes, we have laws here about that. The company (or person) who sells you a product is responsible for carrying out the warranty for you. No-one else. Even though some companies try to shift that responsibility. The 2 year thing may be a WD thing, but I also think that EU regulations say 2 years is the minimum warranty for a lot of stuff you buy these days.

See, sometimes a strong government isn't so bad.

Anyway, the store sent it to WD and WD replaced the drive. So the supplier effects the warranty, but the seller is still responsible.

saint:

--- Quote from: Level42 on October 03, 2008, 09:31:30 am ---
--- Quote from: ChadTower on October 02, 2008, 09:23:52 am ---
Returned to the store?  Around here you wouldn't get a replacement if you tried that after 2 weeks nevermind 2 years.

--- End quote ---
Yes, we have laws here about that. The company (or person) who sells you a product is responsible for carrying out the warranty for you. No-one else. Even though some companies try to shift that responsibility. The 2 year thing may be a WD thing, but I also think that EU regulations say 2 years is the minimum warranty for a lot of stuff you buy these days.

See, sometimes a strong government isn't so bad.

Anyway, the store sent it to WD and WD replaced the drive. So the supplier effects the warranty, but the seller is still responsible.

--- End quote ---

Ooh. I want that law passed here.

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