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Dell Desktop Problems

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SithMaster:
So a coworker is having problems with his pc.  The way he described it was a black screen with an error message along the top.  Below that were colored bars(red, green, then blue).  Unfortunately he didn't know the exact message or the model number of the computer so until I find that out I was hoping someone on the forum might have had a similar problem.  I figure a virus deleted video drivers or something so perhaps a repair install would work.  I'm not familiar with Dell Installation disks, but do they have that feature or am I better off using another version (tinyxp?)?  Thanks.

punxrus:
Easy fix...get rid of the Dell.  ;D

CCM:
Try booting into safe mode if possible and try running some scans.  If all else fails do a system restore.

missioncontrol:
yep try safe mode first

ChadTower:
Tell him to get the error message or you can't help him.  Few things are more frustrating than trying to help someone with a PC problem that is giving you vague info like that.  He may as well bring ask about his car and say "it's making a weird noise".

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