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Ebay - buyers no longer get feedback?

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ChadTower:

--- Quote from: Hemi on August 20, 2008, 09:23:51 am ---They still need to keep their customers happy or they will loose future revenue.

--- End quote ---


No they won't.  There is no viable alternative.  People will ---smurfette--- but they won't leave.  For the most part the days of people going elsewhere due to bad service are over. 

Hemi:
I don't agree. Being able to buy stuff online is a luxury I can live without if I feel I'm getting screwed. I can just find another site or show up in person at a real store or swap shop.

ChadTower:

--- Quote from: Hemi on August 20, 2008, 09:28:54 am ---I don't agree. Being able to buy stuff online is a luxury I can live without if I feel I'm getting screwed. I can just find another site or show up in person at a real store or swap shop.

--- End quote ---


Most of Ebay's business is things you can't get in person or at a pawn shop.

For the most part the days of people taking action is over.  People don't change anymore.  They just call customer service, if they even bother with that, and expect to be given free stuff to make them feel better.  Ebay doesn't care about user happiness so they don't even have customer service contacts.

missioncontrol:
the only action you can take is to try, support, and spread the word about other auction sites. Unfortunately it's hard for these sites to get ahead because buyers say there's not enough sellers and sellers complain that there's not enough buyers. I mentioned this site a while back, it's primarily for the console gamers market, but with enough support it could expand.

http://www.chasethechuckwagon.com/

ChadTower:

Has some potential, needs work.  Here's a good one:

http://www.chasethechuckwagon.com/item.cgi?show_item=0000007539

Says both "No local pickup available" and "This item must be picked up in Stanton, ca 90680".

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