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Ebay - buyers no longer get feedback?
SavannahLion:
--- Quote from: WunderCade on August 20, 2008, 01:10:19 am ---"The customer is always right." concept of sales had all but died out, hopefully this brings it back a bit....at least to eBay.
--- End quote ---
Not to defend all sellers but....
That whole concept of the customer is always right died out when too many people ripped off too many stores. Now places (like Home Depot) actually pay a tracking company to keep track of good and bad customers by using a ranking system.
Fat lot of good it does. It punishes those who just have bad luck, filters out only the exceedingly poor or stupid crooks and the fat bastard ---smurfs--- who drive around in a full blown Humvee with a thirty foot trailer triple parked in the handicap zone or right in front of the front door still get away with robbing a store blind despite spending sprees of $15K+ a visit.
Last ---smurf--- parked his gas guzzler so close to the entrance that other customers had to use the other entrance, spent $25K and the idiot ---smurfing--- boss gave him... not sell him, gave him a $5K riding lawnmower. Guess where that $5K came from to pay for it? The employee's year end Christmas bonus.
---smurfing--- ---punks---.
:soapbox: :soapbox: :soapbox:
Sorry. Had to get that off my chest. Carry on.
ClubNinja:
I absolutely hate the new feedback system. I sell rarely on eBay - maybe average one auction per month. I'm no power seller, just a guy making a few bucks on some stuff sometimes. A couple of months ago, I sold an item, packed it well, included a few extras, and shipped it quickly. It took the buyer over a month to finally contact me about receiving it, and they had many questions about how it worked. I directed them to the included users' guides and they threw a fit. I was told that I would receive negative feedback if I didn't jump through customer service hoops for them and that they knew I couldn't do anything about it because sellers can't leave negative feedback.
Maybe the new system works for the vast majority of cases; but for me, it was used as torment by a scumbag buyer.
shardian:
--- Quote from: ClubNinja on August 20, 2008, 09:00:37 am ---I absolutely hate the new feedback system. I sell rarely on eBay - maybe average one auction per month. I'm no power seller, just a guy making a few bucks on some stuff sometimes. A couple of months ago, I sold an item, packed it well, included a few extras, and shipped it quickly. It took the buyer over a month to finally contact me about receiving it, and they had many questions about how it worked. I directed them to the included users' guides and they threw a fit. I was told that I would receive negative feedback if I didn't jump through customer service hoops for them and that they knew I couldn't do anything about it because sellers can't leave negative feedback.
Maybe the new system works for the vast majority of cases; but for me, it was used as torment by a scumbag buyer.
--- End quote ---
You see, in that case you should be able to submit the buyers email correspondence as evidence in a feedback dispute.
ChadTower:
--- Quote from: shardian on August 20, 2008, 09:05:46 am ---You see, in that case you should be able to submit the buyers email correspondence as evidence in a feedback dispute.
--- End quote ---
Ebay isn't interested in feedback disputes. They were already paid for that auction. There no longer any revenue in it for them.
Hemi:
They still need to keep their customers happy or they will loose future revenue. It may not seem like very much if you look at a few people not being happy with deals and not using the site anymore, but it can add up pretty quickly if the site does not look after the members.
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