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Verizon DSL Tech Support
ark_ader:
I think you have may been hammering your connection, and they have capped your line. :laugh2:
Read your terms and conditions.
No engineer is going to fix that problem, they will test your line and it will report correctly.
Ask the tech support department to check if your line is capped. If it is, then ask them to remove it and say you will be a good boy/girl. ;D
You have to give tech support staff your patience. I know you want your line to be up and running at the speed you paid for, you just have to let people do their jobs within a reasonable timeframe. Not your timeframe.
I had the exact problem 3 days ago. My line was reporting 2mps and I was paying for a 16mps connection. Also I can visually locate my telephone exchange from my front window as it is 100 meters from my house. I complained and went through all the basics with the tech guys.
Three days later I got my line sorted out to 10mps, not the 16mps I was hoping but some telephone cables between the switch and my house could be 50 years old, so I'm happy. I cannot complain when its costing me $20 a month, I just complain politely.
Besides its not going to make things faster.
Monitor your connection so you don't get a mark on your account. There will be some kind of Fair Usage Policy hidden in the Ts&Cs.
How do I know this? I used to work briefly for Verizon ADSL. Glad I don't now. :laugh2:
Go to www.analogx.com and download the free NatStat Live. Better to document your woes with it, if it all goes tits up in the future.
Chill and let the process resolve itself accordingly. It will. :cheers:
hyiu:
well....
let's be fair...
if you call tech support, you expect them to ask you to go thru all those reboot, unplug, reset routine... its their way to sort some of the pblms out.... I think its fair to bear with them and get thru it... let them run thru the standard routine.....
now... if they promised you a certain speed, then I think anything less is not acceptable...
I myself is on DSL, and is close to the switching station, and is available for a free speed upgrade.
download speed can be capped by the line, or the computer.... but my guess is unless somehow you're using a 20 yr old machine with no memory.... the cap should be on your line....
to work with these pblms... I always think these way....
these guys are just working their job.... probably not that good pay anyway....
why do they have to take it from me ??
so, don't blow up....
but be firm and polite....
I have my connection very slow for a few days once (like dialup speed), and they went thru and all that... finally send a tech and found out that some squirrel... (or something else) is chewing on the phone line...
almost broken, but not completely.... so, everytime it rains, connection gets really bad since its somewhat shorting it out...
I even get some credits back for that monthly fee....
and I'm on verizon....
ncflagg:
--- Quote from: ark_ader on July 19, 2008, 03:31:47 pm ---I think you have may been hammering your connection, and they have capped your line. :laugh2:
...
No engineer is going to fix that problem, they will test your line and it will report correctly.
--- End quote ---
Nope. Tech came out today and checked my inside connection (no problems) and outside the house and the alley. He said he cut out a bunch of extra wire and reconnected it.
3360 once again!
Thanks, real tech guy. :applaud:
Malenko:
--- Quote from: pinballjim on July 22, 2008, 03:34:18 pm ---I'm trying to get the cheapest internet possible, so I've been dealing with a lot of tech support run around.
Either they've never heard of the package their company advertises on TV constantly, the terms have changed, or I don't qualify even though I do.
The one that's got me cracking up is that Time Warner is $30 less a month if you speak Spanish. Have to call and order that one on the phone, they won't do it online. Just amazes me.
http://www.timewarnercable.com/sanantonio/products/pricelist/default.html?menu=Products&Services
--- End quote ---
the difference in price is due to the speed. 768k is ALOT slower then 7mbps. no habla espanol?
Malenko:
--- Quote from: pinballjim on July 22, 2008, 04:45:00 pm ---
--- Quote from: Malenko on July 22, 2008, 04:12:01 pm ---the difference in price is due to the speed. 768k is ALOT slower then 7mbps. no habla espanol?
--- End quote ---
Find me an English package that lets you get the 768k. ;)
--- End quote ---
sure, order from this page:
http://www.timewarnercable.com/sanantonio/products/internet/default.html
you have to put in your address though. that Spanish deal is for the least amount of channels (125),slowest possible internet(768k) and a telephone that doesnt include long distance. I assume it marketed at the lower income houses in that area (the south eastern/western sides of the 410 loop?) its available to english speaking customers as well, but youre still buying the bare minimum. @comcast we offer a similar package, but in english.
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