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A small vent

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RayB:
Ha ha, you do tech support!

protokatie:

--- Quote ---I got a voice mail today saying the server would be down all day.
And to reply that I got the voice mail on the downed server!
--- End quote ---

Did you make sure to add that you figured out that the problem was due to human error. And then when they asked who made the error, inform them that it was they who were the erroneous idiots who made the error?


"You see sir. It appears that the problem with the system is that you are attempting to use it." :D

Zero_Hour:

--- Quote from: ChadTower on February 13, 2008, 10:30:14 am ---
Seriously.  You guys think getting your tech support from India is bad?  Try providing tech support to people in India.   :banghead:

--- End quote ---

Got ya beat on that one, Had an IT Manager from India. Sexist, Racist, Arrogant, and Ignorant. What a great boss.  ::) Knew I was screwed when I had to show him how to install a local printer on Win2k. The only upside was that his incompetence made me look like a miracle worker.

Level42:

--- Quote from: ChadTower on February 14, 2008, 07:52:53 am ---
--- Quote from: saint on February 13, 2008, 10:43:42 pm ---Yesterday I had a email telling me the phones were down in their building and would I please call them to discuss it....

--- End quote ---

Heh.  At least they have cell phones.  The other day I got a response from someone I was trying to help telling me they knew more about the app than I do and they just need someone with admin rights to do something for them.

I designed and wrote the app.  What they wanted the admin to do was against policy and was shortcutting the whole damn workflow for their convenience.

 :banghead:

--- End quote ---
Damn IT people. Always telling normal workers how to do their work in THEIR stupid process !No wonder they want shortcuts.








 ;) ;) ;) ;)

 :cheers:










ChadTower:

--- Quote from: Level42 on February 16, 2008, 07:20:05 am ---Damn IT people. Always telling normal workers how to do their work in THEIR stupid process !No wonder they want shortcuts.

--- End quote ---


Heh.  I know what you mean.  I'm not IT, though.  I fall squarely in R+D implementing software life cycle best practices and ensuring compliance and the ability to prove compliance with Sarbanes Oxley laws, ITIL practices, and all technical policies set forth by our security team.

So yeah, sometimes, when project teams see me coming they duck.  Often times it means their job is going to get a little more difficult. :laugh2:

I do get credibility from the fact that I'm not a dillhole manager making edicts without the ability to implement them.  If I tell a team they have to do something painful I have usually written the tool they're using, train them on it, and support them through the whole process.  It's the guys who walk in, tell the teams to do all this ugly stuff, and then walk out again without helping them achieve it that are the complete pains in the ass (and yes, there are a couple of members on my team who are like that).

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