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| Mameroom:
Mameroom/SlikStik update. While things appear to be dying down a little within this thread....my intentions certainly are not to stir things up again. However, in light of the most recent events. I want to reafirm that I need to do what is in my business's best interest. By the overwhelming response of this forum, Mameroom has ceased it's dealings with the former manufacturer of SlikStik products and removed their products from our website. ..coincidentally, we (mameroom)...and I (Scott Glazer) are now among the casualty list as far as undeliverable product. Today I sent out an email to customers awaiting orders (now unfulfilled) that we will issue a full refund or fulfill the orders ourselves at a 10% discount (for the inconvenience). While I have no intention of degrading anyone publicly for matters of business (as I know, stuff happens)...I want everyone in this forum to know that I have been fighting an uphill battle and lost. While my intentions were good, the end result is all that matters. I just wanted to find a way to get people the products they ordered. I thought I did that and that's the reason for me being so determined with my defensive posts. ...thus, I have an obligation to make everything right with my customers and be held accountable for my actions and words in this forum. Please accept this as a formal apoligy for me/mameroom defending a fellow vendor publicly. It probably was the worst thing I could have done for my business and I accept full liability...but I am and WILL do whatever it takes to make things right where anyone involved will benefit from. So we are starting with a 10% discount for current customers for a week or two additional wait time. We are also offering refunds so the can reorder (to reset the "chargeback" timer"), so we can manufacture and assemble the control panels ourselves. Again, while i fully understand (and have preached) the business aspect of this matter...I now have a new found appreciation for the consumer aspect. Mameroom has been forced to "gear-up" to manufacture and sell complete control panel systems. In doing so, I'm confident we can introduce a great product line at a lower cost than ever offered before. |
| Patent Doc:
Sorry to hear you are now a casualty Scott. Despite the heat of this thread, I seriously doubt anyone here would have wished that upon you. As an aside, I just tried to go to SlikStik's website...it's down. |
| TPB:
--- Quote from: Mameroom on January 16, 2008, 11:43:21 pm ---Mameroom/SlikStik update ... By the overwhelming response of this forum, Mameroom has ceased it's dealings with the former manufacturer of SlikStik products and removed their products from our website. --- End quote --- Hooray !! Three cheers for Mameroom !! :applaud: Scott, your cabinet kits have always has a GREAT reputation in the past, for outstanding build quality at affordable prices ... know that you've made this decision, you'll continue to enjoy the community's full support ... just put it down to a "learning experience", eh ?? --- Quote from: Mameroom on January 16, 2008, 11:43:21 pm ---coincidentally, we (mameroom)...and I (Scott Glazer) are now among the casualty list as far as undeliverable product. Today I sent out an email to customers awaiting orders (now unfulfilled) that we will issue a full refund or fulfill the orders ourselves at a 10% discount (for the inconvenience). --- End quote --- Bummer ... Christian's dudded you too ... does that guy KNOW NO DEPTHS ?? ... but "good on you" Scott, for your commitment to making things right for your customers. --- Quote from: Mameroom on January 16, 2008, 11:43:21 pm ---I want everyone in this forum to know that I have been fighting an uphill battle and lost. --- End quote --- An uphill battle ?? ... mate, that's an understatement ... trying to convince Christian to make good on those estimated 50K (in retail funds) of outstanding orders, was always going to be tougher than climbing Mount Everest. --- Quote from: Mameroom on January 16, 2008, 11:43:21 pm ---Please accept this as a formal apoligy for me/mameroom defending a fellow vendor publicly. --- End quote --- Apology accepted ... BTW, there's nothing wrong "in principle" with defending a fellow vendor publicly, but it all depends who that vendor is, and what their track record has been. --- Quote from: Mameroom on January 16, 2008, 11:43:21 pm ---I now have a new found appreciation for the consumer aspect. Mameroom has been forced to "gear-up" to manufacture and sell complete control panel systems. In doing so, I'm confident we can introduce a great product line at a lower cost than ever offered before. --- End quote --- Great news !! Healthy competition among reputable vendors producing quality proudcts, can only be a good thing. Jack at Arcades R Fun has been experiencing an extra surge of orders as-of-late, but it looks like he's about to have a new competitor on the block !! Best of luck to both of you, I'm sure there'll be "more than enough" business for all. |
| TPB:
--- Quote from: Mameroom on January 16, 2008, 11:43:21 pm ---Mameroom/SlikStik update ... By the overwhelming response of this forum, Mameroom has ceased it's dealings with the former manufacturer of SlikStik products and removed their products from our website. --- End quote --- Scott, Have you completed the website updates ?? If you have, then for the benefit of all, please explain why SlikStik products continue to be shown on these pages : http://www.mameroom.com/webstore/productinfo_UAII.asp http://www.mameroom.com/webstore/productinfo_showcase.asp Note, I can understand them being shown on these cabinet pages for "compatibility purposes only", as no doubt customers who formerly purchased SlikStik panels (and were fortunate enough to receive them) would appreciate seeing how they'd integrate into your cabinets. But what about this page, where you offer the SlikStik control panels for sale (but with the "SlikStik" name removed from them) ?? : ??? http://www.mameroom.com/webstore/productinfo_controllers.asp These look and sound suspiciously like SlikStik designs, but with the "SlikStik" name removed : The Classic, CO2, and Quad ... and complete with a Tornado spinner ?? It appears you've handed Christian some cash, to obtain the rights to his designs. Now, if that's the case, I won't make any criticism ... You're a businessman, and the SlikStik designs were generally regarded as good designs (the problem was the non-delivery of product - and prior to that, the atrocious customer service). So, as a businessman, why not make the decision to "buy the rights" and manufacture them yourself ?? If this is the case, it's OK, but for everyone's benefit, please clarify ... given your recent business venture with Christian (and vigourous defence of him), we need it spelled out in black and white. And please provide an unqualified, unambiguous assurance that Christian will have no ongoing involvement in your business. Then everyone will be happy. :applaud: EDIT : This page (from above), actually "does" still refer to the panels you're selling, as being SlikStik branded products : http://www.mameroom.com/webstore/productinfo_controllers.asp --- Quote from: Mameroom Website ---The SlikStik Quad unit is the only arcade control panel ... ... visually enhance your SlikStik panel with top of the line graphic design. --- End quote --- Scott, I really hope the explanation for this, is that your website updates have yet to be applied. :dizzy: Otherwise, we really do need an explanation. ??? |
| Comp1demon:
This goes directly to Mameroom!!! GOOD! IM glad you realized it was not worth it. FOr those of us that can not BYOAC - I hope you can come up with a line of control pannels and configurations that will make slikstik look like a bad nightmare (no pun intended). I can't wait to see what you come up with! Any other user here still getting F***ed over by Xtian/SS? IF so post what u ordered and where you are. Again this thread is to make sure all BYOAC members who are PENDING with SS/Xtian get a refund or their product. |
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