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Slik Stik - Any Word
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DeLuSioNal29:
Yes, I agree.  The Groovy Game Gear spinner is great and cheaper!  Smooth as silk to when playing. I recommend it.
pmanili:

--- Quote from: DrWho on November 17, 2007, 02:42:10 pm ---Has anyone had an email reply or talked to them on the phone in the last week?  I've tried calling twice more, only the answering machine.

I decided not to email this week.  :timebomb:

--- End quote ---

I received an email on Nov 5th that ended with this statement:

"You have our word as a manufacturer that your order is being worked on and will
be out to you as soon as possible."

-----

Based on the other thread that states SS is selling out, I don't know what to believe anymore.
chknstomper:
Another tale of woe...

Man do I wish I would have found this thread before I ordered from Slikstik.

Here is the story:

In may I ordered a quad unit from slikstik with an overlay and colors to match the overlay.  I bought this for our church youth room ( we are going to put two of these in eventually ). 

The ordering process and pre-sales discussions were great.  Great communication, all my questions were answered. 

After the order everything changed.  After waiting for the standard 6 weeks I started calling and emailing them.  After no response one day I called about 9 times and finally got an answer. 

Excuse #1:  Trackball is on back order.  He stated that he was sorry that there had been no communications and i must have been an issue with my email.

After waiting another month I started trying to get in touch with him agian.  This time it took several emails and phone calls before i was able to talk to someone or hear from someone. 

Excuse #2:  When I spoke to them this time I was told that the buttons were on back order from happ.  Since I had custom colors they would take probably one week and then the unit could be finished.

Well this one was less believable than the first but since he was apologetic and I was excited that we would have this in two weeks I was ok with it.

After 3 weeks I started emailing and calling again.  Now I was angry.  It took almost two months before i was able to talk to someone or get a response from someone. 

Excuse #3:  This time it is the overlay.  The overlay cam in but it was not right.  He was sending the overlay back and it would be shipping by the end of the week.  He was super apologetic even remarked that he understood why i was upset since this was ordered in May.

I started emailing and calling before the end of the week.  I received the string below.  (might want to start at the bottom of the email string.

---------EMAIL---------
Oops,

I responded to the wrong email.  I'll be responding to yours as soon as I speak my boss.  Sorry about that.

Paul

Team SlikStik
http://www.slikstik.com



---------- Original Message ----------------------------------
From: "SlikStik" <info@slikstik.com>
Reply-To: <info@slikstik.com>
Date:  Thu, 13 Sep 2007 12:55:32 -0400

Steven,

We just took a picture, We'll send it over later.

Paul

Team SlikStik
http://www.slikstik.com



---------- Original Message ----------------------------------
From: XXXXXXX
Date:  Tue, 11 Sep 2007 15:58:37 -0500

>Any news on the artwork or shipping?
>
>Regards,
>
>Steven
>

>-----Original Message-----
>From: SlikStik [mailto:info@slikstik.com]
>Sent: Friday, August 31, 2007 9:40 AM
>To: XXXXXXXX
>Subject: Re: Shipping date
>
>
>Steve,
>
>   Sorry for the delayed reply, very busy here. We haven't received the
>artwork yet. When I spoke to you I told you it was on its way, and it
>is, it just hasn't gotten here yet. Post office is seriously dragging
>their ass on this shipment.
>
>Don't worry; as soon as it gets here your unit is out of here.
>
>Christian
>Team SlikStik
>http://www.slikstik.com
>
>---------- Original Message ----------------------------------
>From: XXXXXXXX
>Date:  Wed, 29 Aug 2007 13:59:54 -0500
>
>>I was told on Monday that my quad unit was complete and ready to ship
>>when the overlay is applied.  This was supposed to happen today at the
>>latest.  Please update me on the status of this order.
>>
>>
>>Thanks,
>>
>>Steven
>>_____________________________________________________________
>Sent via the WebMail system at slikstik.com
 
--------------END EMAIL ----------------

That was the last communication I have had with Slikstik.  I have sent tons of emails and left voicemails.

I contacted the Better Business Beuro and they ended up closing the case since Slikstik would not respond.  Now I am forced to take them to small claims court to get anything back.

If you are considering buying anything from Slikstik DON"T DO IT. 

If any of you have any ideas on a place that I can order a quad unit from that will be dependable and not steal from me then I would greatly appreciate the information. 

If any of they guys at slikstik are reading this then I would just appreciate my money back without having to take you guys to court. 

That said I have a call into my attorney to discuss how best to take this to small claims court.

Thanks,

Steven


Onyx_PghPA:
I have to agree that this is great news, but since (as you said yourself) you are still only in negotiations, it may still be some time before any of us see the products we ordered months ago, let alone a refund, which according to your other post is something you will not be offering.

I mailed the paperwork for a small claims lawsuit today. For those who have exhausted their options, I'd recommend this link:

http://www.judiciary.state.nj.us/civil/civ-02.htm

SlikStik is based in Essex County, so you'll need to mail the paperwork to:

Superior Court of New Jersey
Law Division
Special Civil Part
Essex County
50 West Market Street, Room 113
Newark, NJ  07102

The filing fee is $22 and they recommend you mail the paperwork certified with return receipt. You should be able to recover these costs as part of the lawsuit.

Now, the down side to this whole process is that as the Plaintiff, you MUST appear in court on the date and time they indicate, otherwise the case will be dismissed. The last place on earth I'd want to spend any length of time is New Jersey, but I fully intend to see this through. I doubt travel expenses can be included in the award, but I might push for those, too.

I think it goes without saying that if you're considering this you should read all of the materials in the link above and be absolutely sure that this is what you want to do.

I'll keep you posted on what happens, but I don't think I'll be commenting on this much until after my court date.


Onyx







--- Quote from: Mameroom on November 19, 2007, 11:19:28 am ---Please read this post:
http://forum.arcadecontrols.com/index.php?topic=73661.0

--- End quote ---
Damoclese:
According to my lawyer, you can file the small claims court at your local court. Since they are soliciting your business at your home, you can use the local courts.  I'm going to be be filing my claim after Thanksgiving.

Hope this helps! (And I hope it is accurate  ;D)
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