Main > Everything Else

i have a new understanding of the mcdonalds coffee case now

<< < (3/18) > >>

SavannahLion:

--- Quote from: RayB on August 23, 2007, 12:15:57 pm ---Coffee should be served, hot, yet cool enough to SIP.  Hot enough to cause 3rd degree burns, require SKIN GRAFTING is not "cool enough to sip". So I support any "frivolity" that forces corporations to act responsibly.
--- End quote ---

She had the coffee in her lap in a car. Yes, the car was parked, but coffee in your lap? That's insane. I drive around with cold solda between my legs and if I spill, my only problem is shrinkage and possibly salty sweet nuts.

I think that's where the 20% at fault comes in.

That fact is basically what the media ended up humping for years. I don't feel sorry for McDonalds. McDonalds is guilty of a lot of other transgresions. What killed Mickey D's was the fact they had over 700 prior complaints about the coffee being too hot.

boykster:

--- Quote from: SavannahLion on August 23, 2007, 02:12:32 pm ---What killed Mickey D's was the fact they had over 700 prior complaints about the coffee being too hot.

--- End quote ---

and the fact that initially she was asking for $20k to cover medical expenses, and they offered $800.  $20k is a heck of a lot less expensive than the bad PR they received from this, let alone the monetary costs of the payout and modifying their packaging / process.

I'm all for personal responsibility, but 180F is a bit hot to be serving coffee.  I'm sure there was a marketing reason for it...serve it hotter so it stays hot longer, or some such silly thing.  Sure, it stays hot longer, but you have to wait 10 minutes before you can drink it.

shardian:

--- Quote from: boykster on August 23, 2007, 02:21:25 pm ---and the fact that initially she was asking for $20k to cover medical expenses, and they offered $800.  $20k is a heck of a lot less expensive than the bad PR they received from this, let alone the monetary costs of the payout and modifying their packaging / process.

--- End quote ---

I could totally see it now: A letter rolling across legal dept. at McD's headquarters with a lady saying she was in the hospital for 8 days with skin grafts for  a coffee spill and she wants $800. My first reasction would be... :laugh2: Yeah, I think I'd offer a monetary fee after drying my eyes from laughing.

billf:

--- Quote from: boykster on August 23, 2007, 02:21:25 pm ---I'm all for personal responsibility, but 180F is a bit hot to be serving coffee.  I'm sure there was a marketing reason for it...serve it hotter so it stays hot longer, or some such silly thing.  Sure, it stays hot longer, but you have to wait 10 minutes before you can drink it.

--- End quote ---

It says in the wiki entry that McD's (as well as all the other major coffee sellers) is serving/selling their coffee between 176 and 194 degrees today, but with more sternly worded warnings on the packaging.

ChadTower:

I bet the temp has something to do with bacteria levels in the pot.  That was usually one of the determinants for us.  Sitting warm liquid gathers bacteria very very fast.

Navigation

[0] Message Index

[#] Next page

[*] Previous page

Go to full version