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| rlehm:
--- Quote from: MustardTent on August 02, 2007, 10:45:16 am ---I know I've posted this story before, but it's worth mentioning again. A year or so ago, I ordered two joysticks from Andy. They were shipped very promptly, and I received them much earlier than I expected. When I opened the box, I noticed that one of the joysticks was of the wrong type. I emailed Andy about it, and I offered to ship back the joystick. He shipped me the correct joystick immediately, and did not take the other one back. So, what happened here? Andy saw that there was an issue, and corrected it in the best way possible -- he took a loss (I'm sure) on the deal to make a happy customer. I am very happy with him and his business, and would recommend him to anybody looking for great parts and fantastic service. --- End quote --- Amazing that people still think the customer is important, even after a sale and they have your money. No BS about what their time is worth, or re-stock fees and all that crap. He did the right thing. two more thumbs up... way to go Andy! |
| whatzcrackn:
All I can say is Andy is the man! He responds to your emails and sens replacements out with out a problem. I would do business with him again if I needed something he offered!! :cheers: |
| WunderCade:
It's settled then, Andy and Ultimarc are the bomb!!! My wry humor notwithstanding...lol...sorry for the bad delivery though. :dunno Props to Andy at Ultimarc... :notworthy: :notworthy: :notworthy: :notworthy: |
| ark_ader:
I order at groovy game gear other than ultimarc, purely because it is cheaper. Andy still makes me pay for DHL in the UK when there is a perfectly good postal system (well not at the moment... ;D ) he could use to keep the costs down. I don't see the point shipping a mini pac courier when a bubble envelope and a 2nd class stamp would suffice. City Link charges less. If I order an encoder via GGG I get the same level of service and product for less money. Go Figure. |
| fjl:
Yeah I'll agree. Ultimarc shipped my U360's and I-pac lightning fast! I had a problem with one of my U360's but Andy was quick to help and solved the problem. Awesome guy. And no, I'm not Andy. GroovyGameGear wasn't the same as Ultimarc but they where also pretty speedy and quick to answer my questions. Their customer service was also way above many other online merchants. And I'm talking about big companies that deal with huge amounts of online transactions. You'd think they'd have their crap together but they dont. I gladly recommend both GGG and Ultimarc. :-* :woot |
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