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Before buying a Wells-Gardner monitor, read about their problems
damdai:
How do you know it wasn't fixed after the 9200 was decommissioned?
SirPeale:
--- Quote from: damdai on March 17, 2008, 11:42:06 pm ---How do you know it wasn't fixed after the 9200 was decommissioned?
--- End quote ---
Ken works on hundreds of monitors a year. I'm sure he's seen the problems many, many times.
Larry:
Well, of course I'm bias because I am a wholesale distributor but the reason I chose to sell Nieman Video displays is because I think they are the most reliable. I was an only Wells guy till they outsourced their production. Rick Nieman was an engineer on the Electrohome team. The GO-7 IMHO was the best CGA monitor ever built.
wbassett:
Just an FYI
I spoke to Loran at Wells Gardner and she said yes, they had some problems with their chassis but according to her they resolved the issue. Whether that is true or not I can't say with 100% certainty, but at least they did acknowledge there was a problem and they claim to have resolved it.
As far as us private consumers go, I asked about any warranties they have. The WGM2794-U0FS05S 27" has a one year warranty where they will fix it at no cost. That's not entirely true... you have to pay to ship it to them and then they pay for return shipping. Not really anything uncommon and I had the same scenario with my Sharp projector. The one big difference is I am sure my projector was much cheaper to ship than this guy will be! Still though, it does have a warranty. For the first 90 days if anything happens they will do a complete replacement. It was unclear whether they would ship the new monitor with return shipping for the broken one or if you have to send it to them like stated above. I can call back to clarify that though.
I'm not trying to debunk anything here, just pass on some information I got when I spoke to them. It seemed odd that a company that's been around and long as Well Gardner wouldn't resolve what sounded like a major issue some people were having. Again, according to the company they have resolved the production issues that the earlier models were having.
A one year warranty seems fair to me as well. I realize it could break 13 months after a purchase, but then again so can anything a person buys.
I am still deciding on which way I want to go but thought this was good information to pass along. I definitely will be getting a 27" monitor because the 21" Trinitron I am using just looks too small in my cab, I just haven't decided on which brand to go with yet.
retrometro:
I should add that when my D9400 came in, the frame was bent. But I took some photos, sent it in, and they mailed a replacement immediately.