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| RAM Controls - Star Wars Flight Yoke |
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| polaris:
good to see this. i think issues with another supplier were making people anxious about this. get them yokes out, i wanna know how they are so i can order one. :D |
| Daviea:
Hey Polaris, I just heard about Slik Stik this morning. That's really awful news. I'm sorry to see them go because they were a wonderful resource from what I gather. I never did any business with them directly, but I always heard good things about them. Luckily, RAM Controls isn't anywhere in the vicinity of the trouble that they're in. Since RAM Controls is an offshoot (or side business if you will) of my main manufacturing business and is almost completely funded by my own "mad money" (with the exception of a dozen SW yoke pre-orders), we're insulated from nearly all market problems. In other words, if I don't sell anything for extended periods of time, the business won't/can't die. Sure, it's not a perfect business model, but that's OK as I'm an arcade enthusiast above all else. I'm in this for the long haul, as a permanent member of the arcade community. The downside of the "business" is that there can be extended delays from time to time which is a regrettable situation in the case of pre-orders in particular. I hate being the focus of supposition and speculation, given my love and dedication to the hobby. Add to that the sheer length of time this project has been ongoing and my irregular absence from time to time, I can see why people might get agitated and/or uneasy. For this, I am very sorry. I try my best to keep everyone in the loop and to mitigate the effects of my unavoidable contract jobs which pull me away from the fight. As always, if the wait becomes too much to bear, say the word and I'll refund your dough (money). David Adams RAM Controls |
| unclet:
** I have not preordered, but I have a suggestion I just saw this post and it seems people have been waiting almost a year for this yoke to be completed. Since you only have a dozen pre-orders, perhaps it would be suitable to take it upon yourself to refund all of these preorders with a condition that those people who had a preorder with you could repurchase the yoke once it is available at the same preorder price. This way, you reestablish yourself as a respected arcade parts dealer, regain a lot of the lost trust from the arcade community as well as stopping any future preorders from occurring thus reducing the backlash from some of your customers. Actually, calling all 12 people directly to offer this deal would be a nice professional touch. I understand you say you will provide a refund if they ask, but why not take it upon yourself and provide more of a comfortable feeling amongst your customers. Please do not take my suggestion in the wrong way, it is just a suggestion ..... --- Quote ---I'm making a run to the plant this evening and I'll check out the progress first hand. --- End quote --- I guess if you are going to the plant tonight then you will have absolute knowledge of the progress by tomorrow which then perhaps you will share with us tomorrow? |
| Havok:
Hopefully we'll see some good news by tomorrow. How about some pictures of what you've got so far? Please also update us as to a timeframe when we can expect these to be delivered... P.S. Don't forget the exploded view/documentation and connectors so we aren't hacking the plug! |
| TPB:
David, Everyone's happy to hear from you. :applaud: It's great to hear you've made substantial progress on the SW yoke ... that will be one awesome controller, once completed. :cheers: My apologies if my remarks have come across as a little harsh, but to put them into context ... You admit the wait has been unacceptable. That wouldn't be the case if you hadn't accepted money up-front. If you weren't sitting on people's cash, then take as long as you want. Having said this, I made it plain you HAD offered (and properly so) those who wanted it a refund, all they had to do was ask : --- Quote from: txtworld on January 05, 2008, 06:25:21 am ---It's time to take David up on his offer, for a full refund. He's previously offered those who are "sick of waiting" a refund - well, what are you waiting for ?? Ask for it now !! ... you'll be doing David a favour ... once you've got your money back, you'll no longer have any "moral right" to demand constant progress updates from him. --- End quote --- However, the year-long wait (while sitting on people's cash) was not the only thing that's been unacceptable. The LACK OF COMMUNICATION has been equally unacceptable, and that's something you'll need to address. Save the excuses about not receiving Havok's emails. Just make adjustments, going forward, to your customer service behaviours. And save the lines about "he's not a customer, so he has no right to speak out" ... we've heard the same tired old lines, time and again, from Mr. Christian Stango. As I said, save the excuses ... just adjust your future behaviours. Besides, if you want to hear the words of your customers (both current and abandoned), listen to MameMaster and Havok : --- Quote from: Havok on January 03, 2008, 09:43:20 pm ---I'm not optimistic - I sent David an email 3 weeks ago, and no response. Also, he hasn't been on here since December 7th, at least logged in that is... :banghead: --- End quote --- --- Quote from: MameMaster! on January 09, 2008, 12:33:57 pm ---Havok...did you get your $$ back? He gave me a refund months ago when I complained about this here at BYOAC. I too am bummed by this. I really wanted one and even wrote up an interview with him that was supposed to hit the March 2007 (last year) GameRoom magazine. :P --- End quote --- --- Quote from: Havok on January 15, 2008, 10:50:07 pm ---I want to believe that David didn't screw us, but when the guy doesn't answer emails or post anymore, it's not looking too good... --- End quote --- After the SlikStik fiasco, perhaps the community is holding vendors to a higher standard going forward. But really, keeping in touch with your customers is "not too much" to ask for. Oh, regarding SlikStik : --- Quote from: Daviea on January 17, 2008, 03:29:52 pm ---I always heard good things about them [SlikStik]. --- End quote --- Then you haven't spent much time on the BYOAC forum over the past few years. Fozzy and FrizzleFried can point you towards some of Christian's historical posts, for bedtime reading material, and as a prime example of how a vendor should NOT treat their customers and the BYOAC community. Anyway, that's OK. As long as you keep in regular contact with your customers in the future, and either get your product out soon, or give them their money back (as you've properly offered them, if they ask for it), then all will be smelling like roses. :angel: |
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