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eBay Revamps Feedback System

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torez:
Finally some improvement in Ebay rating system.  I was so fed up with sellers who do not combine/overcharge for shipping.  Their answer would simply be:  "Mmmm no, I don't combine shipping charges."  My response would be:  "Ok then, send each item in a separate package, as I'm paying for it."  I already lost two accounts as I refused to pay these who tried to rip me off.  One example was the guy wanted me to pay $160+ to ship around 40 cd, another would ask $80 for shipping some small computer parts that should not cost more than $15 to ship.  This new rating will allow me to weed out these sellers who basically try to sell s&h charges.


--- Quote ---eBay adds Detailed Seller Ratings to its feedback system

eBay has decided to make the first significant change to its feedback system in over 11 years with the announcement of Feedback 2.0. In addition to the standard positive, neutral and negative ratings, Feedback 2.0 will also provide four additional categories, where buyers can individually rate sellers on called Detailed Seller Ratings (DSRs).

The four new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. Buyers will be able to rate sellers on a 5-star rating scale on each category.

According to eBay, the DSRs do not affect a seller's overall feedback score, but are put in place to help gauge a seller's performance in key areas. "We expect buyers to purchase from sellers who have high stars on the dimensions most important to them," said Brian Burke, Senior Manager, Global Policy Management for eBay.

Other changes include the addition of the item title and selling price under each feedback entry on a seller's feedback page. Previously, only the feedback comment along with the feedback rating and item number were included.

eBay plans to roll out Feedback 2.0 in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom within the next few days. Feedback 2.0 will be launched in the United States this spring.

--- End quote ---

Link to article source and image:
http://www.dailytech.com/article.aspx?newsid=6397

horseboy:
Well, some sellers plan for a certain amount of money per item including shipping. Sellers on ebay basically use shipping charges as a marketing tool. It is and always has been the buyers responsibility to pay for the charges as listed. I have never assumed a seller would discount combined shipping if he didn't say so in his auctions. If he doesn't say he discounts combined shipping, don't assume otherwise. He has no obligation to do something like that just because you think he should. You can always just email him and ask him if he does that. The vast majority of the time they are more than happy to tell you. I think that rating category is more to determine if sellers are charging shipping as stated. For instance, if an auction said buyer pays actual shipping charges, the question is, was that actually the case.

Chris G:
I'm confused - if you don't like a seller's shipping policy or rates, then don't buy from them.

That said, I think the new rating system is pretty cool.

MYX:
It is good that there is an updated system. I have done my best to maintain my 100 score, but there are some people that I have bought from that communication has been freakishly horrible.

Shipping...I was looking at those LED flashlights. $4.5 for the flashlight and $27 for shipping. Mmmmmmmmno.

I have added a S&H fee a few times on items that required super careful packing to make sure it gets to dirkadirkastan in 1 piece. When you put every squishy material known to man in a package it can add up. But the buyer never even seemed bothered, in fact quite the opposite, he commented in the feedback about how good the packaging was.

Right now I am sweating. This lady bought my coin changer (which I put in the ad, that I preferred local pick up only). She decided to have DHL pick it up. I wrapped it up and DHL came and got it. This was over 2 weeks ago. It is still sitting in Ohio. (It has been there for 12 days). Thank God I took pictures of it all boxed up, and pictures of the DHL guy picking it up, puting it in the van, and taking it away.(cell phones are great aren't they?)
What I don't get is why if I am in Georgia, and she is in Texas...Why does it go through Ohio first. This can not be a money making route.

torez:
As I bid on more than one item from the same seller, I boost the final sell price of his/her items.  Some of the items I wouldn't even look at, if it wasn't for the idea that the seller would combine shipping (pass on the shipping cost savings onto the buyer, not keep the money for yourself).  After all the seller doesn't have to pack/ship multiple packages, just one and the shipping is just means to deliver given items.  The seller should not try to "sell" shipping charges.  Handling charges are fine, as they may cover additional materials.

When I go on Ebay buying spree, I may spend couple of hundred+ dollars in one week.  Asking each seller for combined shipping is not always an option, as I may bid on ten similar items and win just one.  Another thing, I wouldn't call combined shipping substracting $1.50 from each shipping charge when the seller is asking $15 s&h for just one item.  Some items are not very popular and people don't bid on it.  Compensation by ripping off these buyers with phony shipping charges is not a sign of a good seller.

Another example, I bid on some laptop parts.  They happened to be from the same seller.  I won some of the auctions, some I didn't need.  I looked at the total he sold all the parts for and it came out to be more than selling the whole working laptop (his was not working).  When I got to the checkout, I found that he wants me to pay $64 to ship these crummy parts.  I've seen people charging maximum $35 to ship well packed working laptop.  He said:  "I'm using standard flat rate shipping charge."  I didn't exactly know what that "standard" rate is.  The way I see it, I'm paying for the auction amount that was determined at the closing.  Overinflating shipping charges is a no no.

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