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Waranty returns - is this reasonable?

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CheffoJeffo:


--- Quote from: acevedor2 on December 24, 2006, 10:35:07 am ---All of that said, I have VERY strong opinions on customer service, or the lack thereof, that has become so prevalent.  I just think many retailers take it for granted.  They expect the customer to "suck it up."
--- End quote ---

I agree with all of this, BUT within this niche market things are a little different. You seem to attribute delays and less-than-ideal service to attitude and that does not always apply.

If you look at vendors who have long turnaround times and missed customer expectations, Clay Cowgill and Classic Playfield Reproductions spring to mind ... I think you would be hard-pressed to find folks who would be willing to sacrifice those vendors. Some things ARE worth the hassle and the wait.

Cheers

diverdown:

Since this is not a bump as the topic is at the top of the list

Just to let the thread show. This item has still not been returned to me. I have ordered several other items from the UK/USA/China since i started this thread and all have arrived ....... It would have been nice to play my machine over the christmas break......oh well
At least the part WILL arrive by christmas  :hissy:

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