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Waranty returns - is this reasonable?
Fozzy The Bear:
I think you got very reasonable service.
1) As people have pointed out, the company in question would not have sent faulty items out intentionally in the first place, it's not in their interests to do that.
2) The markup on items sold by companies in very small volume to people like us is very small. Nobody is getting rich on it.
3) If you had checked all your items before shipping the first one back, then you'd only have had one lot of postage and so would they.
4) Your order has probably cost them money as a result of the additional postage costs to them.
Best Regards,
Julian (Fozzy The Bear)
RandyT:
I'm sorry you had difficulties and hope you get through them ok. But I just want to say...
It wasn't me!
There, I feel much better now.....
RandyT
Mr. Greenjeans:
--- Quote from: Fozzy The Bear on December 12, 2006, 08:04:10 pm ---3) If you had checked all your items before shipping the first one back, then you'd only have had one lot of postage and so would they.
--- End quote ---
--- Quote from: diverdown on December 12, 2006, 03:28:43 am ---I was not aware of the fault earlier as i could only use the 2nd thing once the 1st was replaced.
--- End quote ---
PoDunkMoFo:
My opinion is that a public forum is not the place to try and handle the problem especially if you have had no discussion in attempt to resolve the problem.
Please don't take this as a flaming but all you accomplish with this tactic is general mistrust of all the suppliers we have come to love. I point you to the Groovy Game Gear post above. He was obviously concerned that your post might make people think he was the seller you hinted at. We still don't know who you had the problem with and someone new to the hobby might now be worried about whatever product they were going to order.
Again please take this with no malice but you could have accomplished far more, with the time you have spent, by directly contacting the supplier and trying to resolve the issue.
Good luck in future purchases.
diverdown:
Thanks Mr. Greenjeans
and PoDunkMoFo
I know I could have, with that company
It was not a go at that company just a way of highlighting to all companies what consumers expect.
Fozzy
If a company lost money on a sale of faulty items - ----- I dropped $20 because they sold faulty items.
I guess what got me into this mood was that after I asked for the quote to get an aditional item sent back with my replaced one I was given a quote...(with no discount) The next day I recieved an email saying I had been misquoted and the postage was actually $5 more......
I've vented
and now off my :soapbox:
To all newbies out there (and I am very much one) Please don't be put off by this thread.... I have recieved great products from all over the world. The service and quality(even from this company) are fantastic.
The biggest problem I have now Is i have to wait till christmas to open a package from RandyT............bloody christmas fairies got to the mailbox before me...