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Waranty returns - is this reasonable?
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diverdown:
:soapbox:
Just a question.... I am not going to mention company names because it is not relevant. (besides I like the stuff and don't want to "hurt" the company in question.
First some background

I bought three electronic items from a well known company of BYOAC.

In the first week I found a problem with one item.  I sent it back and it was replaced without a problem.  The original postage was essentially "express"  and it arrived to me in Australia within about a week. I paid postage back to the company, which cost me $10.

The item was replaced but was returned "economy". This took about 3 weeks.


Soon after it was returned another item (not the replaced thing but another thing) was found to be faulty. I was not aware of the fault earlier as i could only use the 2nd thing once the 1st was replaced.

I returned that ($10 more in postage costs.)  It has been a few weeks since I was informed the replaced item would be shipped back to me.......via economy. It has not returned yet and I can still not play any games....



My question is this

Is it unreasonable to expect that the returned item be sent "express" ?

 I think it should be sent back the same way I paid for the first postage... in this case express.

I guess if the people from that company ever read this they will know their business practices and will know how you feel on the topic. This may get them to change their ways (unless you guys think it is reasonable).

please bare in mind that there is a significant difference in postage times when sending internationally between economy and express.... If it was a few days i wouldn't care.
HaRuMaN:
Personally, I would expect express shipping for the replacement, too.
CheffoJeffo:
I don't think it is unreasonable to ship back economy, as for most orders that won't cause any significant hardship. OTOH, with you being in Australia and the company being far from there, that does cause a difficulty in terms of timing.

OTOH, since most folks providing us with products in this fine hobby are not doing it fulltime and we are lucky to have them,I always feel that we need to cut them as much slack as we can.

You don't state if you had a conversation about return shipping with the company -- their response and the options offered are the items of interest here.

Cheers.
Lilwolf:
It kind of sticks.  Many companies will return items at the speed you sent it to them....

but...

1) Most companies here don't make all that much.  Its a hobby.  So the first time an item is sent back (minimum shipping) they are probably loosing money.  Sure they want people to think good things from them.  But just remember... this is a hobby.

2) Its a game for you.  Its not a life saving heart, or an item thats keeping a company down... or anything like that...  Your forced to play games with a keyboard and a mouse for a few weeks...

but that being said.  it still sucks a bit... but I think its acceptable.
shardian:
I feel that since you received two different products that were defective, you are due some sort of compensation. Most likely, I think you should have been reimbursed for return shipping on the second faulty product.

A great company will offer compensation before you even ask if you have been inconvenienced to the point of compensation. If not, then most of them will work with you if you bring it to their attention. They won't know how upset you are unless you tell them about it. Most importantly for you though, you should always discuss this with the seller before dragging it out into public view. I am glad you at least didn't name names, but there are only so many vendors around here and you basically just implicated them all.

i hope you get this worked out and that this thread dies a pieceful death.
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