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| Is it "insurance fraud" to get an insurance check & not do the repairs? |
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| quarterback:
--- Quote from: ChadTower on November 12, 2006, 10:41:03 am ---While I agree with everyone else on that guy being wrong and a dick, I think he's doing it for another reason. You want him to come out, on his time, and provide you a service for no compensation. Why would he want to do that? --- End quote --- Well, FWIW, that's not the situation. He was never going to come out, we weren't asking him to come out and he knew that. The company is the only one that has the exact plans for our deck so we just needed them to tell us how much it would cost to replace the trex. We had called earlier and talked to somebody else. They said they'd have the plans pulled up and somebody would call us back with the info. After being rude on the phone and accusing us of insurance fraud, we explained to him that we simply needed the price and our decision couldn't be mde without that knowledge. He had our plans in front of him already (because we had called earlier) and he did a quick calculation coming up with a figure of about $1,400 to replace approximately 65 sq ft of Trex |
| quarterback:
This is the company. The work they did was fine. The problems we had/have with them is that it took them over 3 summer (not snowy or rainy) months to complete our small deck and patio. They were not responsive to our inquiries, missed appointments, wouldn't call before showing up and were, on occasion, simply rude. Of course, none of these things were factors until after we'd signed the contract and given them a chunk of cash. Prior to that, everything was helpful and great. Also, we didn't end up getting exactly what we thought we were getting but we accept partial blame for that for not asking more specific questions. We bought a "trex deck" but, in the end, things like the railing and parts of the steps are not made of trex. We presumed a 'trex deck' meant all the fiunctional parts were trex, but they were not, even though their photo-book showed previous projects where that was the case. So even though there's nothing in the contract that guaranteed that 100% of the surfaces would be trex, I still feel a bit misled. And, finally, the price was high. The price issue was one that we accepted up front. It wasn't a bait and switch. We decided we were willing to pay more to go with a 'real' company instead of a contracter working out of his truck. The idea that we could go to a showroom, look at material, call an office where actual people actually worked (not a cell phone in 1 guy's pocket) and that the company would be locatable in the event that something horrible went wrong were all worth it to us. We'd had minor issues with contractors before and everybody knows somebody who got screwed by a fly-by-night contractor. So we figured that, to a certain extent, "you get what you pay for" and that we'd pay a little more for the peace of mind of using a 'reputable' company. So much for that idea. |
| JackTucky:
Contractors are mostly jerks. I have a good friend who is a contractor, he actually answers the phone, talks to customers, is nice, etc. BUT, mostly, they don't call back, take money, do lousy jobs, show up late, miss days. Jacktucky |
| ChadTower:
I was trying to post as Devil's Advocate from his point of view. I even said that I agree he's a dillhole and was acting like a dillhole. |
| mccoy178:
Quarterback, did you have damage from those two storms that happened on back to back Wednesdays in September? Those were some strong storms. FWIW, I charge $75 for my pool estimates. I let homeowners know the deal before I come out and I also apply it towards the project if they hire me. I have base rates that I give home owners before I come out so I'm not pulling a shock and awe campaign to make estimate money. I used to do them for free, but I don't really want to go to someones house unless they are serious about hiring me. I'm a small company and in my line of work there is just too many customers to do estimates for free. I would be working in the field 24/7. Again, I try to give the homeowner as complete pricing as I can over the phone, but I can't give them a concrete number until I can evaluate the situation. I've never had anyone complain in six years. :dunno |
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