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| Is it "insurance fraud" to get an insurance check & not do the repairs? |
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| DrewKaree:
Tell that jerkoff "Thanks for the legal opinion, but stick to building decks and ripping OTHER idiots off, I'll be submitting more info to Angie's List pointing out what a shady company you are because of your scare tactics to try to drum up business". I have no idea what Angie's List is, but from what it sounds like, not only should you submit this information to them, but I'd also file a complaint with the Better Business Bureau in your city AND the city their offices are located in. HOW does that dumbass think you are an authorized agent for your insurance company rather than someone following standard guidelines for obtaining estimates to submit an insurance claim? What's the name of that company, so anyone else here might never be tempted to give them a dime other than if those asshats are holding a sign saying "Will Scam For Change" |
| ChadTower:
While I agree with everyone else on that guy being wrong and a dick, I think he's doing it for another reason. You want him to come out, on his time, and provide you a service for no compensation. Why would he want to do that? So he lies and tries to provoke you into a commitment instead. Bad ethics for sure but I do see why he would say "we're not coming just for an estimate". A better way to handle that would have been to charge you $50 for the estimate and if you have the repairs made by them they will apply that $50 to the cost. |
| DrewKaree:
--- Quote from: ChadTower on November 12, 2006, 10:41:03 am --- While I agree with everyone else on that guy being wrong and a dick, I think he's doing it for another reason. You want him to come out, on his time, and provide you a service for no compensation. Why would he want to do that? --- End quote --- It's called "the cost of doing business". A good company accepts the "no compensation" part of the business for the opportunity to get the job, perform the service, and build word of mouth, thereby building their business. He wouldn't want to do it because (my guess) not only are they a crappy company, but my guess is they simply do "serviceable" work at best. You pose this question as if companies don't already do this all the time for "no compensation". Companies separate themselves from their competition by the service they offer and the way they sell themselves. Deciding to refuse to offer estimates for "no compensation" separates a company too, and not in a good way. If you agree that the guy's being a dick, stop looking for a "good" reason the dick might be making this decision or a way he might handle it better. There's a reason he's a dick, and it's because what you're describing is the route a dick would take. A good company gets the reputation AS a good company because they try to avoid the route a dick would take, many times at the expense to the company due to not getting hired to do the job. ::) |
| JackTucky:
--- Quote from: ChadTower on November 12, 2006, 10:41:03 am ---You want him to come out, on his time, and provide you a service for no compensation. Why would he want to do that? --- End quote --- Because he built the deck in the first place. He's helping a customer. Not some stranger who got his name from the yellow pages. How's those people skills coming along? -J |
| Zero_Hour:
--- Quote from: JackTucky on November 12, 2006, 11:45:53 am --- --- Quote from: ChadTower on November 12, 2006, 10:41:03 am ---You want him to come out, on his time, and provide you a service for no compensation. Why would he want to do that? --- End quote --- Because he built the deck in the first place. He's helping a customer. Not some stranger who got his name from the yellow pages. --- End quote --- Or because in contracting or other service related field, Good word of mouth is more valuable than advertising. A real life example of what Drew was talking about: Just moved to Phoenix, and now have an in-ground swimming pool, which I knew nothing about. My realtor recommended his pool guy to me. I figured he'd come out have a look see, maybe answer a few questions and charge me for a service call - which would have been just fine by me. Instead, he spent a good chunk of time explaining everything - equipment, maint. schedules, chemicals, etc. to me, and replaced a couple of leaking seals on the filter system - all for no charge. I think I found my pool guy. In short, for a small investment of his time, he now has a potential long term customer. |
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