These types of replies make it seem as if your method of customer relations is the de facto policy of your company and business relationship with Scott. To wit (emphasis, mine):
I feel I should at least attempt to defuse a potentially bad situation. From what has been discussed in our office, you really should just let it go
in reading the comments in here and in the previous posts...it would appear (in his defense), that some users behaved quite poorly themselves almost initiating a response.
But that's neither here nor there...
You don't defuse something by telling someone publicly to "just let it go".
You also don't claim something is neither here nor there after being unable to resist interjecting opinion, and at that, an opinion defending actions that you have claimed you do not condone. You simply let the matter drop - you don't even respond to it.
If you truly are being honest in wanting to get off to a fresh start, you'll be better served by letting Scott talk for himself (you're QUITE aware that he is unable to resist doing so) and simply deal with the program you're telling us is going to be "new and unquestionable". You're seemingly headed down a road that is anything BUT "new", and is exactly what people had grown to expect in the past. Continuing to respond in the manner those two quotes above illustrate will only serve to cement a "same attitude, different package" view that is directly related to contradictions of what you're claiming to want to change. Not the people with issues, but with your public image you willingly portray with every response such as those.
You will only have yourself to blame if you continue in the fashion those two snapshots of your current attitude towards public relations.
If you indeed are someone other than the person previously known as "Cyberpunk", I believe I can speak for a large group of us in saying thank you for not letting him post the announcement here. If this is just an ID change to disassociate yourself with the name Cyberpunk (I'm confident you should be able to follow that line of reasoning and read between the lines), in the end, the ego always wins out.
Thank you for the updated product, and good luck.