Dude!!!! Are you kidding. That was the point.
Bob Roberts rocks!!!
You have to also allow a certain amount of slack for personality here. If you want a space with all sharp corners and straight lines then go and live in a box. There are many great personalities writing on the BYOAC wiki that can write in a way that is enjoyable to read. I personally would not want to read an entire page of stereo instructions. It would be dull and boring. Yes 11 dooes go above the 1-10 rating. It was intentional. Bob would get a 10. I was going overboard because Bob has gone way beyond as well. This is a guy who was not just doing a "job". He loved what he did and still seems to even though he has retired. I do not think that anyone else on the list would get an 11. Bob gets an 11. That is unless Ken Layton got a web site.
Bob Roberts shouldn't get a 10 because he doesn't accept Paypal and Credit Cards, which makes it virtualy impossible to order from outside of the US.
And he sells the Chinese Wico fakes which are junk (even the junk leaf switches that are used in those joysticks are available seperatly. Someone with the experience of Bob should know better.
I'm sure Bob is a great guy, has fantastic stuff on stock and great service. His information on his site is great and I deeply respect that he goes on after his retirement. But please, be a little bit more open to international buyers if you want that 11.
I'm sure I will get flamed for this, but this is my opinion.
By the way, I've added some info about Suzo not all the original info is correct about them.
Also added Zanen Electronics (with e-mail address !) and TNT Amusements.
Hope I kept to the standards...