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Slikstik-unit still not delivered.

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RayB:


--- Quote from: DrewKaree on March 03, 2006, 06:59:30 am ---I guess that's the exact point that should be addressed.  Who DOES wait a year for something to turn up? 

--- End quote ---

Amazing how people will take what someone says as fact and then continue to perpetuate it. He or She (Felice) said a year at first, then later said it was 9 months.

It's still a long time, but why continue to discuss it as "a year"??

PS: All those suggestions for better service are great, but you know this business is probably barely profitable to sustain even ONE PERSON.


DrewKaree:

I believe with the prices that have been claimed this COULDN'T sustain someone.  Taking in $1000 every three months AT BEST isn't a primary job, and it's certainly not SS'



9 months certainly isn't a year, but it's still 6 months beyond what seems to be the normal timeframe for these things to be cranked out by the company.  Adding an additional 3 months onto a timeframe that is already triple what normal procedure dictates is irrelevant.  Change all the references to "a year" to read "9 months".  Does it make it any less ridiculous?  Of course not ::) 

I have no idea why the straining at gnats, but whatever.

RayB:

No but it tells me that if the original poster could exagerate "one year" then they could also be exagerrating "9 months".

In my business I tell people "2 to 4 weeks for delivery" and often have these idiots contact me "I didn't get my order! Where's my order! It's been a month!". Then I check the EXACT dates involved and it ends up that it's only 14 days or something like that.

Or for that matter, I process the order, send it off, then later after they contact me all angry, we find out they provided an old address, or made a typo in their contact info. There's so many things that can go wrong, and half the time (no, more than half the time) it's the customer's own fault.

So I'm just saying, we should take people's claims with a grain of salt.


whatzcrackn:


--- Quote from: Felice on March 01, 2006, 11:06:20 am ---At least one year ago I ordered and payed the solitaire unit from Slikstik, but I didn't received it yet and I don't have any hope for this anymore.

I already emailed Slikstik numerous times but I never get response.

Can anyone help me?

--- End quote ---

I can help,  well it started about a year ago.  This mailman knocked on my door and gave me a package.  It was a big, nice and well packaged box.  First thought was I didnt bid on anything...  Then I saw it was from Slikstik, so I opened it?  And boy was I surprised..........  A BRAND NEW... yes you got Solitarie Unit!!!!!

The funniest thing is I never paid for it and they sent me an invoice saying paid in full!!!  Could it be the owner of this unit is now speaking up after a year?

Wow, dude I may have your order :angel:

This is too mind blowin....need to think........... 

Well I guess I should atleast say thx dude..........And I am in need of some Electric Ice buttons (about 25) and two 49 way sticks..........Soo I will let you know in a year if i got them or I guess you will see the bill ;)

hypernova:


--- Quote from: Fozzy The Bear on March 03, 2006, 12:07:49 pm ---Lets straighten that one out shall we.....  My post was NOT biased at all.  No more than your posts are biased.  Just because you don't like my opinion and it doesn't agree with yours doesn't make it biased.

As I said... Take the information in this forum as a whole NOT what I have to say on the issue, and draw your own conclusions.

I don't see the same numbers of complaints about poor service from:
Andy, Ultimark...
Randy, Groovy Game Gear....
Or several other suppliers....
In fact you vary rarely see any complaints about those companies.

I do see numerous complaints about late delivery, wrong items delivered, lack of response for this particular company. I don't need to be negative about them. The number of complaints they generate on here does that. I'll post a list of links to the relevant threads if you want....Whether this particular thread is genuine or not .

If this prompts them to get their act into gear and spend more time taking care of their customers and less time on here slinging mud at their competitors then all well and good.

Best Regards,
Julian (Fozzy The Bear)

--- End quote ---

1.  My posts are not biased.  I don't know how you inferred that.  Unless you surmised that from the fact that I didn't have a problem when I ordered from SlikStik.  Which is partially my point.  You don't see thread after thread praising SlikStik after successful transactions.  Or Randy.  Or Ponyboy.  Or anyone, because it's generally wasted space.  There might be some praises here and there within threads, because obviously it's not "new topic worthy."  However, you will see threads pop up here and there complaining about products and/or services from company A and company B.
I will agree with you that there are more complaints about SlikStik than anyone else, so that is a problem, and I hope they realize it, and consequently strive to fix it.
2.  Neither did I say I didn't like your opinion.  All I said was that your post was almost entirely one sided, with a seemingly suggestive "draw your own conclusions."  It just seems as though you had a hidden agenda to promote their competitors, albeit nobody in particular.  Which it seems wasn't your intention as you've stated, so I respect your opinion as well as anyone else's on here.

spend...less time on here slinging mud at their competitors

I definitely agree with you there.


--- Quote ---4. Encourage Local pickup.  I would have gladly drove 37 miles to pick up my slikstik.. But give the pickup customer some incentive.... (Simple free upgrade or a 5% discount or something)
--- End quote ---

How about just eliminating shipping/handling charges?  That's pretty darned good incentive right there.  Especially on any larger items.
I'd like to know a single company that offers MORE if you pick up an item rather than have them ship it to you. ???


--- Quote ---Offer Late night pickup on a designated day once a week.
--- End quote ---

Now that's just not a feasible option for any company.  So many issues.  Major security/safety issues.  Robbery anyone?  That alone is reason enough to discard that possibility.  Plus not to mention people saying they're coming, then not showing up, or showing up much later.  Working in shipping/receiving teaches you that.  Trucks say they'll be there in five minutes and you're waiting to go home, and they don't arrive until 40 minutes later for no apparent reason other than they were straight-up lying to you so they could make the pickup on the day they were supposed to.  And on rare occasions, waiting even longer, finally giving up and going home because you ain't waiting a damn minute longer. >:(


--- Quote ---I dont want UPS leaving something like this on my porch.. LIke he did.
--- End quote ---

Well, not to take this suggestion out of context, but unless you want extra options added to your delivery like signature required, any and all carriers will do this AFAIK.  UPS, DHL, USPS, FedEx.


--- Quote ---9. Offer BYOAC Discounts?  - Not every customer finds you from here.
--- End quote ---

Probably not possible.  While not every customer, maybe a good portion of them do come from here, and offering them all a discount may make profit margins plummet.  That's also assuming the "others" don't get wind of said discount from around the web and use it.

Pretty much the rest of your suggestions I'm surprised SlikStik isn't already doing, and if they aren't, they darn well should be.

Maybe I was a lucky customer?  Nah.  They aren't in business this long by screwing up all the time.  Maybe they're in a bad spell or something.  Lots of new hirees recently? ;D

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