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Slikstik-unit still not delivered.
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DrewKaree:

--- Quote from: RichyRich on March 02, 2006, 08:09:52 am ---
Yeah it stinks,also not replying to this thread speaks volumes.


--- End quote ---

Are you being obtuse on purpose?  Not TWO REPLIES ABOVE YOURS he did.  FTW?  I have my own opinions about the guy, but you not acknowledging HIS reply is the pot calling the kettle black, man.
patrickl:

--- Quote from: DrewKaree on March 03, 2006, 02:23:46 am ---
--- Quote from: RichyRich on March 02, 2006, 08:09:52 am ---
Yeah it stinks,also not replying to this thread speaks volumes.


--- End quote ---

Are you being obtuse on purpose?  Not TWO REPLIES ABOVE YOURS he did.  FTW?  I have my own opinions about the guy, but you not acknowledging HIS reply is the pot calling the kettle black, man.

--- End quote ---
I think he was talking about Felice not responding after starting the thread, but indeed he did also. Be it 4 messages up from his.
DrewKaree:
Replied to the thread on the same day, in fact, an hour after the thread was posted. 

I'm just going by what he chose to type in.  His statement was "not replying to this thread"

I can't believe I'm defending Christian, but sheer lunacy and misstatements need to be pointed out for what they are ::)  At least attack the guy based on some factual (and CORRECT) information
RichyRich:

--- Quote from: DrewKaree on March 03, 2006, 02:23:46 am ---
--- Quote from: RichyRich on March 02, 2006, 08:09:52 am ---
Yeah it stinks,also not replying to this thread speaks volumes.


--- End quote ---

Are you being obtuse on purpose?  Not TWO REPLIES ABOVE YOURS he did.  FTW?  I have my own opinions about the guy, but you not acknowledging HIS reply is the pot calling the kettle black, man.

--- End quote ---


Oops,must of missed it but c'mon who waits a year for something to turn up???
Comp1demon:
I GOT MY SLIKSTIK TODAY.....

I was slightly dissapointed as the design i discussed over the phone and the product i got were different layouts and my reson for the way i wanted it are explained on my webpage.  

I was told A OK when i hung up.

I have to admit, the stick i got is great workmanship.

Works 100% - Though im still configuring it.

I wish the customer service was better and perhaps they can keep people in the loop more.  Its hard to describe a cutom project, say yes i can do that... get it wrong and not once during the design phase was the design approved by me the buyer.

If there was a ALTERNITIVE in terms of there being ANOTHER SLIKSTIK - I would try them.

If you deal with them for a custom order - get your facts straight before your left in the dark for 10 weeks.

If you are orering an off the line cookie cutter slikstik unit... and don;t mind waiting 4-10 weeks, by all means it is MONEY WELL SPENT.

I got a million and one suggestions to make them more customer friendly and a few suggestions as far as options are concerened.

1. Get a person who's job it is to ALWAYS ANSWER THE PHONE DURING BUSINESS HOURS - If that person can speak fluient slikstik its a +, if not get them to TAKE MESSAGES and perhapos return the call with the right answers with in 24 hrs.

2. Have custom orders approved by the customer before you build it and ship it.  - DOn't leave future customers in the dark for 4-10 weeks.

3. I understand you are busy and build alot of these things, but make sure the specialst on the phone don't make it seem like they are tring to rush the order and options and get the customer off the phone asap. Vonage is only $30 a month for unlimited calls.

4. Email responce times could be faster.

5. Keep people apprised of delays - and why there is a delay - which brings me to a point.. have a SOLID TIME FRAME FOR ALL ORDERS and Make them reasonable. (4 weeks tops)

6. When you answer a question or call and seem 100% sure of that answer, delivery time, status, ect... Try to be accurate, don't tell people 2 more weeks DEFFENTLY then take 4 1/2 weeks before it get to the door.

7. Find a better Webhost - your site is SOOOO SLOW.  I get 20 GIG of web space on a dedicated server full CGI, Script, PHP and other support and 400 GIG of bandwith for 12 months for $150 a year.  Im sure you are paying alot more than that.  MY site is super fast from USA, to UK, to JAPAN, Ect....

8. NOTIFICATION of when an order ships.  - I got no tracking number or notification of it shipping, it just arrived!!! I dont want UPS leaving something like this on my porch.. LIke he did.

9. Offer BYOAC Discounts?  - Not every customer finds you from here. ANd here people are your biggest supports and hates.  Make those haters change their minds

10.  Remember - THE CUSTOMER IS ALWAYS RIGHT


ok - im sure i can think of more later.

AS for options that would be cool to offer customers..

1. Offer a already wired harness for (2) Coin Door or (4) - {QUAD} Coin Door Units.  MAke is so that the 5 wires are already in the IPAC and coming out the hole in the back.  Prevents Customer from having to UN-NECESSARLY open their Slikstik.

2. (should be easy for standard Quad, CO2, figher ECT units... - A bit more work for custom units.) ALL SLIKSTIKS should come with a printout or photo of their stick and little box mappings of what each button press of joystick movenet EQUATES TOO on the Keyboard. - Will save customer loads of time for configuring other emulatos such as ZINC, NES, SNES, ect..  Either that or make it a printout on your website.

3. Offer mounting Brackets for UA2 cabinets since they are the most popular and MAMEROOM links DIRECT TO YOU AND RECOMENDS YOU #1 as a CONTROL PANNEL SOLUTION for their UA2.  (4) wood screws and (4) little L Brackets dont do it.  Im sure you can incoporate the SLIKSTIK Mounting solution as an ADD ON KIT for a UA2 Cabinet.  OR work with Mameroom to make one.

4. Encourage Local pickup.  I would have gladly drove 37 miles to pick up my slikstik.. But give the pickup customer some incentive.... (Simple free upgrade or a 5% discount or something)  Saves you alot of money on BOXING AND STYRAFOME <-sp........ I know how much that stuff can cost.  Also as a suggestion, since traffic in the Tristate area sucks.   Offer Late night pickup on a designated day once a week.  Im sure there is one day a week you work into the wee hours of the morning. How nice it would be for a customer to FLY 40 miles in 40 minutes in the tristate area from say 11pm - 2am on a designated night during the week or even once every (2) weeks have one night for LATE PICKUP.

5.  Instuction Manuals in the box, For those of us who don't wanna read websites.  Even if you charge $1.99 for a printed instruction manual - It would be worth it.

6. Easy open cases.  Perhaps an option for hinged or hood like slikstiks. Instead of taking all those screws out the bottom.  How hard can it be?  I've seen it done a ton of time here by skilled end user/builders.

Ill come up with more later for ya.

Night,
C1D
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