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mag stick plus problem
cobey:
one of my mag stick plus joysticks was delivered with a broken microswitch. After 2 e-mails and a little over a week, i have no faith that ultimarc will ever get back to me. I even inquired about getting the ball top handle and having a switch included in that order. Does anyone know what type of microswitch these use and where I can get some extras? It is larger than a cherry. Love the joysticks, but probably would not buy again due to the poor customer support from ultimarc.
thanks
Circo:
It's possible Andy has just been out, I think that it is pretty much a one man show over there. From my experience Ultimarc's service has been outstanding. He cruises these boards quite a bit, I am willing to bet you get some resolution out of this.
cholin:
Yeah, pretty much every time there's a complaint about Andy, hes always here with the good old "PM me" or something like that. If you just wait it out for a while, Im almost positive andy will send you a new switch at the least.
Franco:
IM sure Andy must be away or something, I have had nothing but excellent service from him. I managed to fry my I-PAC (dont ask) and he let me send it back to him 6 months after I had bought it and fixed it for me before sending it back, he did not charge me for the fix or even for the postage!
AndyWarne:
I have replied to each of your emails.
You have sent another email today, which I have also replied to. If the reply bounces again I'll post the details here. I believe you have an Earthlink email address, whenever I reply to one of these it bounces with something like "you are not connected to an Earthlink enabled station". It is very frustrating when a customer ISP bounces replies to support emails, as it looks like I don't reply which of course I do every time.
Andy W