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| BYOAC- 1 Stingraysmadness- 1 / AKA / The purgatory is down support group |
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| missioncontrol:
--- Quote from: Stingray on December 12, 2005, 12:22:56 pm ---I told them that my very important forum is losing out on very important visitors. SLA whatsit? -S --- End quote --- yeah and we've allready been waiting a month for them to show up |
| Stingray:
They probably only try to access the site when it's down. -S |
| DrewKaree:
--- Quote from: missioncontrol on December 12, 2005, 12:13:26 pm ---just tell them about all my valuable post that your sites missing out on while you are down... let's see we figure out a price per post multiply that by my frequency of posting and send them a bill that'll lurn 'em --- End quote --- leet x 0 still = $0 You'll end up losing money by sending them a bill. Charge 'em a dollar in case you have to mail them again |
| DemonBrew:
Service Level Agreement. When you sign up to host with someone, they (hopefully) sign a contract with you, part of which is a Service Level Agreement. In other words, we promise to maintain 98.5% uptime weekly. If we don't, we owe you a refund or, you kick our butt. Plus some other legal mumbo jumbo. See if they have a Terms and Conditions or User Agreement page or something. Call em and ask if they have an SLA. You might not, but wouldn't hurt to ask. Might mean some $$ back. |
| Stingray:
--- Quote from: DemonBrew on December 12, 2005, 12:31:06 pm ---Service Level Agreement. When you sign up to host with someone, they (hopefully) sign a contract with you, part of which is a Service Level Agreement. In other words, we promise to maintain 98.5% uptime weekly. If we don't, we owe you a refund or, you kick our butt. Plus some other legal mumbo jumbo. See if they have a Terms and Conditions or User Agreement page or something. Call em and ask if they have an SLA. You might not, but wouldn't hurt to ask. Might mean some $$ back. --- End quote --- It's actually cheap enough that I doubt I'll bother with trying to get a refund. I am actively trying to get moved to another server. When I check their chart that shows which servers are down, mine is often the only one on the list. At the moment there are a couple of others (out of about 30) on it as well. -S |
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