| Main > Main Forum |
| UPDATE: Happs just charged me $18 shipping for a $25 order (DAMAGED - Oh no!!) |
| << < (7/7) |
| ponyboy:
Sorry to hear about this problem. If you need any Happ parts or components please let me know. I ship USPS Priority. I do not have handling charges and I definetly do not mark up the shipping charges. The only parts I do shy away from are: Bezels, Monitors & T-Molding. The shipping can get a little crazy. Thanks for the SUPPORT. Ponyboy |
| javeryh:
Oh no!!! My shipment from happs finally arrived and the vinyl was damaged in transit! It looks like someone flattened out the roll so nbow there are creases/folds every few inches that I don't think I can remove. I called up Happs though and they are sending out a replacement at no extra cost to me - pretty good customer service at least... I also found out why shipping was so high - I ordered 2 feet of vinyl and insted of rolling it up and putting it in a 24" box, they rolled it the long way and sent it in a 40" box. Oh well... |
| DrewKaree:
--- Quote from: javeryh on December 12, 2005, 04:26:50 pm --- I also found out why shipping was so high - I ordered 2 feet of vinyl and insted of rolling it up and putting it in a 24" box, they rolled it the long way and sent it in a 40" box. Oh well... --- End quote --- COME ON! Serioiusly? No, seriously? Sure, it sounds like great customer service and all, but FTW?!? Who in their right mind DOES something like that? It also sounds like stuff was packed on top of it so that it was pressed on while shipping. With all the effing money charged on shipping, you mean to tell me they can't afford a mailing tube to keep that vinyl from getting crushed while in transit? That sounds like piss poor handling to me, which seems to be priced at a PREMIUM service. I ordered a fistful of buttons and 8 joys from them. I got them in TWO BOXES! That's a RIDICULOUS practice, and when I called them, their stance was that "well, looking at your order, "X" was on backorder, which is why they were sent in two boxes. The problem is, I GOT THAT BOX FIRST! When explained to the phone person, then it was "different shipping methods". I got my second box's shipping cost refunded because I told them I'd be disputing the ENTIRE charge based on their terrible shipping practices. I shouldn't have HAD to argue and explain to the ass hats that their first explanation SHOULD have been "different shipping methods" and that was due to "X was on backorder". I have no doubt in my mind they were either running low on a certain size shipping box, the ass hat packing it thought everything would fit and didn't want to pull everything out and repack it, or they're nicking the non-op people as a "surcharge" for dealing with the comparitively small orders we give them. I've never said squat about their shipping practices because it's my fault I went there in the first place, but WHAT - somebody, please tell me, I REALLY SERIOUSLY want to know - WHAT other online vendor can't or won't give you shipping costs when placing your order? I've ordered from NewEgg NUMEROUS times, and they ALSO deal with small parts and multiple box orders like this, and they've ALWAYS got the amount of shipping figured out, and I also get a friggen tracking number and countless OTHER pieces of information with my order that tell me anything I'd need to know. The answer often heard here is "Call them, they'll be able to tell you "X" about your order". Why SHOULD I have to call to find out something countless other vendors can let me find out on my own online? For what I actually PAID for my order, I don't feel I got shafted. If I had paid what they WANTED to charge me, I would have paid almost double for shipping. How many countless other people DON'T get so pissed off to the point where they feel the need to call up and dispute a charge with them, and question their piss poor shipping practices? I learned a lesson, and it was "if it's worthwhile to buy from Happs, take the hour and a half drive to their facility in IL to buy it straight out". It's far less of a pain in ---my bottom--- to handle my shipping internally. |
| Karetaker:
Amusement Plus is another alternative. These guys provide great service, fast shipping, and don't rape you with charges. Cheaper than Happ too. I'm not sure if they have a website, but the phone number is: 1-800-377-7729 Since I quit ordering from Happ they give me a call every two or three weeks to see if I need anything. Sorry, Happ.... I'm good. |
| Navigation |
| Message Index |
| Previous page |