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Anyone ever deal with arcadeshop.com?

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nickbuol:

I talked to Steve from Arcadeshop.com about swapping out my brand new 3" white trackball for a black one.  He says no problem.  Things are going well.  I tell him the day before I ship it to him that it is coming, I tell him the day it shipped that it went out the door and what the tracking number was, I wait a day after he gets it to confirm that he got it and to ask for an ETA on when he will be sending out the black one, and nothing.  All of the email communication that was going so well just stopped.  I asked again 2 days later for an update (being very polite in my email) and still nothing.  I email again today (a few days after that) and wonder if I will get a response.  I asked him to email me to at least let me know that he got my message.

I thought that he was a respectible arcade guy, and I know that we all have times when things happen, but I didn't know if others had experienced problems with him in the past.

Thanks!

javeryh:

I've had no problems but the response time isn't the best - he's probably just really busy.  I'm sure your trackball will arrive soon enough...

88mph:

In my experience, they are quite slow, but they are reputable, and the quality of their products is top notch. 

-88mph

ponyboy:

Nickbuol, If you don't get a response I have a black unit in stock.  I can work something out for you.

Ponyboy

nickbuol:

Thanks everyone. 

Ponyboy, I'd work with you on this one, but I already sent him my white ball....

Bummer...

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